Rebecca Spring
Kansas City,MO
Summary
Dedicated customer service professional with experience in management, healthcare, and retail. Skilled in leading teams, delivering exceptional service, and efficiently handling cash and transactions in fast-paced environments. Aiming to leverage expertise in hospitality as a Server to enhance guest experiences and support team success.
Overview
15
15
years of professional experience
Work History
Medical Assistant
NKC Health
01.2022 - Current
- Coordinated appointments and resolved concerns to enhance patient experience.
- Provided exceptional customer service in high-volume healthcare environment.
- Created a positive atmosphere for patients and staff in the healthcare setting. while balancing multiple priorities.
- Collaborated with coworkers to streamline daily operations and improve workflow.
Certified Nursing Assistant
North Kansas City Hospital
01.2020 - 01.2022
- Delivered compassionate care, fostering strong relationships with patients and families to enhance their comfort and well-being.
- Exhibited teamwork and communication, contributing to coordinated patient care through meticulous attention to detail.
- Operated efficiently in fast-paced environment, maintaining professionalism to ensure seamless patient care.
Shift Manager
Casey's General Store
Lawson, Missouri
03.2011 - 02.2015
- Supervised daily store operations and led team members to ensure smooth service during peak hours.
- Supervised daily operations and ensured adherence to company policies.
- Delivered exceptional customer service and resolved customer concerns.
- Trained new employees and facilitated team development to enhance service quality.
- Trained new employees and supported team development.
- Managed cash drawers, deposits, and POS transactions accurately.
- Managed inventory levels and organized stock for efficient access.
- Managed inventory levels and organized stock to streamline access and maintain supply consistency.
Education
High School Diploma -
Kearney High School
Kearney, MissouriSkills
- Patient Care
- Infection Control
- Customer Service
- Guest Relations
- Conflict Resolution
- Multitasking
- Time Management
- Dependability
- Team Leadership
- POS Systems
- Cash Handling
- Communication
Timeline
Medical Assistant
NKC Health
01.2022 - Current
Certified Nursing Assistant
North Kansas City Hospital
01.2020 - 01.2022
Shift Manager
Casey's General Store
03.2011 - 02.2015
High School Diploma -
Kearney High School