Rebecca Stevens
Summary
Dedicated and caring professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Intake Specialist
Management & Network Services
07.2022 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collected, verified, recorded and processed patient demographics, insurance verifications, and referral information.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
State Tested Nurse Aide
Capital City Hospice
10.2016 - 11.2021
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Comforted family members, offered attentive listening and high level of emotional support.
- Facilitated personal hygiene management, feeding and ambulation.
- Collaborated with with all members of hospice team, including facility staff, and family members
- Trained new nursing assistants in proper techniques, care standards, operational procedures and safety protocols.
- Documented services provided and uploaded to comprehensive tracking systems for health records and billing.
State Tested Nurse Aide
Kindred Hospice
10.2013 - 10.2016
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
State Tested Nurse Aide
Sarah Moore Healthcare Center
09.2010 - 09.2013
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
- Trained new employees on proper techniques and procedures
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
Education
Nurse Aide Completion Certification
Delaware Area Career Center
Delaware, OH08.2010
High School Diploma -
Rutherford B. Hayes High School
Delaware, Ohio2009
Skills
- High Degree of Work Ethic
- Adaptable
- Committed team player
- Willingness to Learn
- Multitasking and Prioritization
- Attention to Detail
- Verbal and Written Communication
- Empathy and Compassionate Care
- Data Entry
- Critical Thinking
- Insurance Verification
- Employee Training
References
Sarah Mckee
Registered Nurse
Universal Dermatology & Vein Care
740-833-5134
Lisa Middleton
Director, Market Leader
Bank of America, Merrill
614-225-3123
Additional references available upon request.
Timeline
Intake Specialist
Management & Network Services
07.2022 - Current
State Tested Nurse Aide
Capital City Hospice
10.2016 - 11.2021
State Tested Nurse Aide
Kindred Hospice
10.2013 - 10.2016
State Tested Nurse Aide
Sarah Moore Healthcare Center
09.2010 - 09.2013
Nurse Aide Completion Certification
Delaware Area Career Center
High School Diploma -
Rutherford B. Hayes High School
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