Rebecca Swayze
Okemah,OK
Summary
Driven Loan Officer with a track record of enhancing customer satisfaction and streamlining loan processing at BancFirst. Excelled in relationship building and financial advising, significantly improving loan approval rates. Skilled in credit analysis and customer service, adept at navigating complex loan scenarios and achieving timely, favorable outcomes for clients.
Overview
13
13
years of professional experience
Work History
Loan Officer
BancFirst
01.2024 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Collaborated with other departments to promptly process loan applications.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Negotiated favorable loan terms with applicants, ensuring competitive offerings while maintaining bank profitability.
- Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
Assistant
BancFirst
01.2023 - 12.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Loan Processor
BancFirst
01.2019 - 12.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Teller
BancFirst
05.2018 - 01.2019
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Land Deputy
Okfuskee County Clerks Office
05.2015 - 05.2018
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
Teller Supervisor
BancFirst
09.2011 - 05.2015
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Education
No Degree - HMDA Training
BancFirst
BancFirst03.2024
No Degree - Cash Flow
BancFirst
BancFirst12.2023
No Degree - Secured Transactions
BancFirst
BancFirst03.2022
No Degree - Loan Compliance Module
BancFirst
BancFirst03.2021
No Degree - Loan Policy And Procedures
BancFirst
BancFirst03.2020
No Degree - Loan Compliance Module 1
BancFirst
BancFirst09.2019
No Degree - Decision Pro1
BancFirst
BancFirst01.2019
High School Diploma -
Okemah Public Schools
Okemah05.2009
Skills
- Database Management
- Documentation Review
- Relationship building and management
- Financial Advising
- Client Relations
- Credit analysis
- Loan Servicing
- Consumer Lending
- Loan Origination
- Cash Handling
- Mortgage lending
- Banking
- Team Player
- Commercial Lending
- Loans
- Friendly
- Terms negotiation
- Customer Service
- Data Entry
- Loan Processing Coordination
- Loan File Maintenance
- Bank Product Marketing
Timeline
Loan Officer
BancFirst
01.2024 - Current
Assistant
BancFirst
01.2023 - 12.2023
Loan Processor
BancFirst
01.2019 - 12.2022
Teller
BancFirst
05.2018 - 01.2019
Land Deputy
Okfuskee County Clerks Office
05.2015 - 05.2018
Teller Supervisor
BancFirst
09.2011 - 05.2015
No Degree - HMDA Training
BancFirst
No Degree - Cash Flow
BancFirst
No Degree - Secured Transactions
BancFirst
No Degree - Loan Compliance Module
BancFirst
No Degree - Loan Policy And Procedures
BancFirst
No Degree - Loan Compliance Module 1
BancFirst
No Degree - Decision Pro1
BancFirst
High School Diploma -
Okemah Public Schools
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