Rebecca Swope
Orlando
Summary
Strategic Operations and Program Lead relocating to La Crosse, WI. Proven track record in driving revenue growth, managing teams of 30+, and coordinating high-volume administrative workflows. Expert in CRM management and bilingual (English/Spanish) communication. Currently pursuing Property & Casualty Insurance licensure to leverage strong risk management and client relations skills within a professional services environment.
Overview
3
3
years of professional experience
Work History
Aquatics Coordinator
The YMCA of Central Florida
Orlando
01.2025 - Current
- Managed program overhaul, generating over $10,000 in a single month.
- Supervised 30+ staff members, enhancing recruitment and performance development processes.
- Oversaw program life cycles, managing scheduling, billing, and client communications to ensure smooth operations.
- Utilized CRM systems to track leads and analyze data, supporting strategic growth initiatives.
Aquatics Supervisor
British Swim School
Orlando
04.2024 - 05.2025
- Mentored team members to enhance skills and promote continuous improvement.
- Resolved high-level customer service issues to strengthen brand loyalty.
- Engaged clients to resolve concerns, enhancing overall satisfaction.
- Implemented quality assurance measures to uphold service standards.
Administrative Assistant
Stepps Towing
Orlando
07.2023 - 04.2024
- Coordinated complex scheduling and dispatching workflows, ensuring timely service delivery and optimal resource allocation.
- Acted as primary contact for high-volume inquiries, effectively resolving service issues to enhance customer satisfaction.
- Maintained digital and physical filing systems, achieving 100% data integrity for audits and reporting.
- Managed daily invoicing and processed payments, ensuring accurate cash handling and reconciliation to support financial operations.
Education
Bachelor of Science - Social Sciences
University of Central Florida
Orlando, FL03-2026
Skills
- Account management
- Project Management
- CRM proficiency
- Social selling
- Business research
- Content Development
- Critical Thinking
- Academic Writing
Timeline
Aquatics Coordinator
The YMCA of Central Florida
01.2025 - Current
Aquatics Supervisor
British Swim School
04.2024 - 05.2025
Administrative Assistant
Stepps Towing
07.2023 - 04.2024
Bachelor of Science - Social Sciences
University of Central Florida