REBECCA TERRAZAS
Anthony,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Attendee
Corner Bakery Cafe
11.2024 - Current
- Worked effectively in fast-paced environments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Assistant Children Teacher Volunteer
Children Fellowship Program
02.2025 - Current
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Fostered student curiosity and interest through creative hands-on activities.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Preschool/Toddler Assistant Teacher
Kid Kountry
03.2024 - 08.2024
- Aided the primary classroom teacher with activities and learning exercises and help them maintain a friendly, inclusive atmosphere for all students
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
Sales Associate
Kohl's
03.2023 - 08.2023
- Assisted with customer service in areas like inventory, guidance, customer support and coupon verification
- Helped kept the environment well and organized, assisted with store improvement projects, answered phone calls directed to the store, assisted with online orders
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Seasonal Sales Associate
Carter's
07.2021 - 08.2021
- I assisted with customer service, in areas like inventory, guidance, and coupon verification, as well as keeping the environment clean and organized
- Answered phone calls that came through the store
- Assisted with money management
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Office Assistant Internship
STUDENT NUTRTION PROGRAM
06.2021 - 07.2021
- Assisted with office duties to include answered phone calls, making copies, visiting school cafeterias to monitor food prep, created files, created and reviewed tallies given by the administration
Church Volunteer
HARVEST CHRISTIAN CENTER
01.2017 - 05.2020
- Spread faith through activities, assisted with childcare, helped coordinate successful VBS programs for as many as 71 students, as well as assisted at a teacher's aide during Sunday school
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Facilitated small group discussions to foster deeper understanding of religious texts.
- Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
- Fostered welcoming environment, greeting and assisting churchgoers each Sunday.
- Facilitated small groups, fostering deeper community connections.
- Assisted with organizing religious activities and services.
Library Assistant Volunteer
ANTHONY PUBLIC LIBRARY
06.2018 - 07.2018
- Assisted with activities and crafts at a Summer Program event to provide smooth and enjoyable experience for participants and organizers
- Helped in monitoring children, as well as coordinating daily activities for them to include arts and crafts, reading stories, and assisted with paperwork
- Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.
- Created welcoming and comfortable space by keeping library clean and organized.
Education
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM05.2025
ASSOCIATES OF SCIENCE -
DONA ANA COMMUNITY COLLEGE
Dona Ana, NM05.2022
HS DIPLOMA -
ALTA VISTA EARLY COLLEGE HIGH SCHOOL
Anthony, NM05.2022
Skills
- Customer service
- Teamwork
- Creative thinking
- Strong problem solver
- File organization
- Childcare
- Friendly and respectful
- Active listening
Certification
- AED Certification, 06/01/24, 06/01/26
- Food Handler Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Assistant Children Teacher Volunteer
Children Fellowship Program
02.2025 - Current
Service Attendee
Corner Bakery Cafe
11.2024 - Current
Preschool/Toddler Assistant Teacher
Kid Kountry
03.2024 - 08.2024
Sales Associate
Kohl's
03.2023 - 08.2023
Seasonal Sales Associate
Carter's
07.2021 - 08.2021
Office Assistant Internship
STUDENT NUTRTION PROGRAM
06.2021 - 07.2021
Library Assistant Volunteer
ANTHONY PUBLIC LIBRARY
06.2018 - 07.2018
Church Volunteer
HARVEST CHRISTIAN CENTER
01.2017 - 05.2020
Bachelor of Arts - Psychology
New Mexico State University
ASSOCIATES OF SCIENCE -
DONA ANA COMMUNITY COLLEGE
HS DIPLOMA -
ALTA VISTA EARLY COLLEGE HIGH SCHOOL
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