Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Rebecca Theall

Newport News,VA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

11
11
years of professional experience

Work History

Account Manager

ScribeAmerica
02.2022 - 03.2024
  • Flawlessly managed X team members covering X accounts (what kind?)
  • Built and maintained strong relationships with partner management team ensuring…(some type of satisfaction
  • Could be compliance, error free, etc.) Balanced change management processes for teammates with Key Performance Indicators to maintain a significant profit margin for client(s)
  • Oversaw daily operations to ensure the accuracy and timely return of medical charts transcribed with AI while safeguarding personal and professional information
  • Developed and executed meaningful training programs for multiple positions resulting in fewer errors for critical documents and data.

Waitress

The Cockeyed Rooster
09.2021 - 02.2022
  • Accepted position to finish educational requirements
  • Honed communication and problem-solving skills to maintain flow of customers in a high-volume breakfast and lunch spot
  • Worked efficiently through multitasking from opening to close of business while ensuring safe food handling standards were maintained.

Chief Scribe

ScribeAmerica
08.2018 - 01.2021
  • Clinical documentation services for clinicians (MD, DO, PA, NP) in multiple emergency room locations in the area, as well as a level II trauma center
  • Quickly progressed from medical scribe to ambassador which included training and quality assurance responsibilities
  • Progressed further to chief scribe which included management of a team of ~20, scheduling and hiring as well as all aforementioned duties.

Stable Hand

Briar Glen Riding Academy
09.2013 - 07.2019
  • Ran a 50+ horse stable
  • Administered appropriate supplements and medications as needed
  • Maintaining safety of clients and horses
  • Ran pony camps three weeks a year of 10+ children while maintaining safety and schedule of feeding and cleaning.

Receptionist

Veterinary Centers of America
07.2016 - 08.2018
  • Scheduling appointments and procedures at a two-veterinarian clinic
  • Maintained safety of clients and staff
  • Followed and enforced all sanitation guidelines for infectious diseases
  • Managed cash register and multi-line phone system
  • Customer service and education experience.

Education

Smithfield High School

B.S. in Psychology -

Old Dominion University
06.2022

Thomas Nelson Community College
06.2020

Regent University
06.2019

Skills

  • Change management
  • People management
  • AI medical transcription
  • EMR documentation
  • Implementations
  • Training
  • Hiring
  • Quality assurance
  • Medical billing
  • Typing 90 WPM
  • Teamwork and Collaboration
  • Customer Service
  • Account Management
  • Client Relations

Volunteer Experience

  • Dream Center Clinic, Charleston, SC, Administrative Volunteer, 06/01/22, 03/01/23, Volunteer and faith-based clinic serving the medically underserved in Charleston, SC and surrounding areas. Scheduled medical appointments for a wide range of clinical specialties. Maintained patient charts. Checked patients in and out as well as performed light triage duties such as patient questionnaires and taking temperatures.
  • Freedom Psychiatry Services, Medical Scribe, 02/01/22, 05/01/22, Psychiatric facility catering to families with an emphasis on child psychology and development. Assisted a newly graduated physician assistant with thorough and accurate medical documentation. Decreased clinician stress and burn-out through efficient charting.

Timeline

Account Manager

ScribeAmerica
02.2022 - 03.2024

Waitress

The Cockeyed Rooster
09.2021 - 02.2022

Chief Scribe

ScribeAmerica
08.2018 - 01.2021

Receptionist

Veterinary Centers of America
07.2016 - 08.2018

Stable Hand

Briar Glen Riding Academy
09.2013 - 07.2019

Smithfield High School

B.S. in Psychology -

Old Dominion University

Thomas Nelson Community College

Regent University
Rebecca Theall