Summary
Overview
Work History
Education
Certification
Timeline
Generic

Rebecca Thomas

Valdosta,GA

Summary

Motivated candidate familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures.

Thorough Billing Specialist offers account management, account reconciliation and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with 20 years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software.

Reliable professional offering a keen understanding of data confidentiality and HIPAA regulations. Determined Payment Poster with over 15 years of experience in batch total processing and incomplete payment identification. Accomplished in reducing errors through the implementation of internal controls.

Skilled Accounts Receivable Specialist bringing 20 years' experience in credit and collections with expertise in providing suitable resolutions to client disputes. Skilled in preparing monthly reconciliation reports and statistical reports. Successful in reducing bad debt write-offs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Payment Poster

Engagemed
North Little Rock, AR
07.2022 - 10.2023
  • Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
  • Processed incoming payments from patients and insurance companies in a timely manner.
  • Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
  • Researched discrepancies between patient accounts and remittance advice received from insurance carriers.
  • Maintained accurate records of all payments posted in an organized filing system.
  • Collaborated with various departments within the organization to ensure efficient workflow processes related to payment posting activities.
  • Ensured adherence to HIPAA guidelines when handling confidential information.
  • Participated in departmental meetings concerning improvements in existing payment processes.
  • Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
  • Prepared, distributed and reviewed insurance payments and recorded in corporate database.
  • Downloaded, printed and batched electronic funds transfers and remits.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.

Revenue Cycle Specialist

Bright Springs Healthcare
Valdosta, GA
09.2021 - 06.2023
  • Reviewed patient accounts to ensure accuracy and completeness of information.
  • Analyzed claims data to identify trends in denials and rejections.
  • Assisted with the development of new processes for billing, coding, collections, and reimbursements.
  • Performed account reconciliations between insurance companies and internal systems.
  • Prepared financial statements for management review.
  • Researched discrepancies on unpaid invoices and reconciled them.
  • Conducted audits of medical records to ensure compliance with payer requirements.
  • Developed reports detailing billing activities, including payment trends and denial rates.
  • Audited payments from third-party payers to ensure accuracy of reimbursement amounts.
  • Processed appeals related to denied or rejected claims in a timely manner.
  • Reconciled monthly accounts receivable reports against system transactions.
  • Ensured all regulatory requirements were met when submitting claims for payment.
  • Identified areas where process improvements can be made within the revenue cycle.
  • Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
  • Advised healthcare providers on best practices for submitting accurate claims for reimbursement.
  • Monitored accounts receivables daily to determine appropriate follow-up action needed.
  • Evaluated existing workflows for efficiency and effectiveness in order to recommend changes as needed.
  • Compiled data into weekly and monthly reports outlining performance metrics related to revenue cycle activities.
  • Identified and corrected payment problems involving patients or third-party payers.
  • Contacted insurance providers to check patient coverage.
  • Assessed requisitions each month to ensure accuracy and reconciled transactions.

Payment Poster

Engagemed
North Little Rock, AR
02.2018 - 06.2021
  • Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
  • Processed incoming payments from patients and insurance companies in a timely manner.
  • Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
  • Researched discrepancies between patient accounts and remittance advice received from insurance carriers.
  • Reviewed denials received from payers and communicated findings with billing staff.
  • Maintained accurate records of all payments posted in an organized filing system.
  • Collaborated with various departments within the organization to ensure efficient workflow processes related to payment posting activities.
  • Performed audits on accounts receivable transactions for compliance with company policies and procedures.
  • Maintained a working knowledge of industry regulations pertaining to healthcare billing practices.
  • Communicated effectively with internal teams about any changes or updates made to patient accounts during the posting process.
  • Ensured adherence to HIPAA guidelines when handling confidential information.
  • Participated in departmental meetings concerning improvements in existing payment processes.
  • Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
  • Posted payments and sent reviews and denials.
  • Prepared, distributed and reviewed insurance payments and recorded in corporate database.
  • Documented payment denials in appropriate billing system and updated account managers swiftly.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.

Administrative Manager

Valdosta Medical Clinic
Valdosta, GA
11.2015 - 10.2017
  • Developed and implemented administrative procedures to maximize efficiency.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Provided support to departmental managers in the development of project plans and initiatives.
  • Interpreted company policies and procedures for employees at all levels of the organization.
  • Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
  • Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
  • Developed training materials for new hires on how to use office equipment efficiently.
  • Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
  • Analyzed existing workflows within departments in order to identify areas where improvements could be made.
  • Identified and solved problems to enhance management and business direction.
  • Directed and oversaw office personnel activities.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Delivered comprehensive training to maintain compliance requirements.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.

Financial Counselor

SGMC
Valdosta, GA
06.1999 - 10.2015
  • Provided financial counseling to clients on budgeting, credit management, and debt repayment strategies.
  • Conducted comprehensive financial assessments with clients to identify their current financial situation and develop appropriate action plans.
  • Assisted clients in understanding their rights under consumer protection laws.
  • Managed multiple cases simultaneously while ensuring all deadlines were met according to established policies.
  • Reviewed and verified financial data to determine program eligibility.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Interviewed patients and families, answering questions regarding financial process during such sessions.
  • Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
  • Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
  • Helped clientele gain access to available funding sources.
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Addressed non-compliance issues by requesting additional information from client and updating remediation records.
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.

Education

High School Diploma -

Union Parish High School
Farmerville, LA
05-1987

Certification

  • CPAR - Certified Patient Account Representative

Timeline

Payment Poster

Engagemed
07.2022 - 10.2023

Revenue Cycle Specialist

Bright Springs Healthcare
09.2021 - 06.2023

Payment Poster

Engagemed
02.2018 - 06.2021

Administrative Manager

Valdosta Medical Clinic
11.2015 - 10.2017

Financial Counselor

SGMC
06.1999 - 10.2015

High School Diploma -

Union Parish High School
  • CPAR - Certified Patient Account Representative

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Rebecca Thomas