Jade Phillips
Little Rock,AR
Summary
Dedicated coder with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Rejection Specialist
EngageMED
North Little Rock, AR
04.2023 - Current
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, and other core competencies.
- Corrected roughly 50 claims per day to have them submitted/sent to correct insurance payer.
Front Desk Receptionist
Dermatology Group Of Arkansas
Benton, AR
08.2022 - 04.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
Medical Coding Auditor
Systemedic
Little Rock, AR
06.2022 - 08.2022
- Managed financial documentation for multiple healthcare settings.
- Analyzed patient documents to enhance knowledge of medical histories.
- Selected correct coding sequences based on thorough review of medical records.
- Assessed medical documentation to determine diagnostic procedures.
- Ensured accuracy of coded information to prevent fraud and abuse.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
Education
Associate of Arts - Liberal Arts And General Studies
Pulaski Technical College
North Little Rock, AR05.2020
Skills
- Telephone etiquette
- Office administration
- Decision-Making Abilities
- Sensitive Information Handling
- Skilled in Microsoft software
- CPT Coding
- Records review
- ICD-10 coding
- Excellent Communication
- Teamwork and Collaboration
- Complaint resolution
Certification
- Licensed CPC-A - May 2021-Current
- Certified in Pre-Healthcare studies
Timeline
Front End Rejection Specialist
EngageMED
04.2023 - Current
Front Desk Receptionist
Dermatology Group Of Arkansas
08.2022 - 04.2023
Medical Coding Auditor
Systemedic
06.2022 - 08.2022
Associate of Arts - Liberal Arts And General Studies
Pulaski Technical College
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