Rebecca Thompson
Nashville,Tennessee
Summary
Accomplished professional with a proven track record in small business operations and client development. Excelled in relationship building and marketing, significantly enhancing client retention and brand awareness. Expertise in verbal communication and time management led to a marked increase in customer satisfaction and repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
Rebecca Thompson Wardrobe Consulting
03.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Life Insurance Agent
Zander Insurance
10.2020 - 04.2023
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Increased cross-selling opportunities by identifying potential gaps in clients' existing coverage, ultimately strengthening their overall protection plans.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Sales Associate
Oak Hall
05.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled credit and cash transactions efficiently while adhering to company policy, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Public Relations
The University of Alabama
Tuscaloosa, ALSkills
- Client Development and Retention
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Marketing
- Group Presentations
- Time Management
Certification
- Life Insurance License
- Health Insurance License
- Property Lines Insurance License
Timeline
Life Insurance Agent
Zander Insurance
10.2020 - 04.2023
Sales Associate
Oak Hall
05.2018 - 09.2020
Owner
Rebecca Thompson Wardrobe Consulting
03.2008 - Current
Bachelor of Arts - Public Relations
The University of Alabama
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