Rebecca Thompson
North Tazewell,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Carilion Tazewell Community Hospital
Tazewell, VA
09.2015 - 04.2017
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs to ensure patient health and safety.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with nursing staff to implement individualized care plans.
- Adhered to infection control protocols to maintain a safe environment.
- Participated in team meetings to discuss patient progress and care improvements.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
Heritage Hall Nursing Home
Tazewell, VA
08.2014 - 09.2015
- Provided emotional support and companionship to enhance patient well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Sales Associate
Walmart
Claypool Hill Va
06.2007 - 02.2009
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Trained new associates on sales techniques, product knowledge, and store policies.
- Implemented promotional displays and signage to boost product visibility and sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Tazewell High School
Tazewell, VA06-2007
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Emotional support
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Carilion Tazewell Community Hospital
09.2015 - 04.2017
CNA
Heritage Hall Nursing Home
08.2014 - 09.2015
Sales Associate
Walmart
06.2007 - 02.2009
High School Diploma -
Tazewell High School