Rebecca Thompson
Louisville,KY
Summary
Dedicated clerical specialist with over 18 years of experience in healthcare administration. Skilled in complex problem-solving and effective communication, contributing to improved operational efficiency and patient satisfaction.
Professional Clerical with solid track record of delivering efficient administrative support and maintaining high standards. Known for strong organizational skills, attention to detail, and ability to streamline office operations. Highly effective in team collaboration and adaptable to changing needs, with focus on achieving results. Strong skills in document management, data entry, and customer service enhance overall productivity and ensure smooth workflow.
Overview
2027
2027
years of professional experience
Work History
Clerical Specialist
U Of L Hospital
Louisville, KY
2008 - Current
- Processed patient information and maintained accurate records in electronic health systems.
- Assisted with scheduling appointments and coordinating department communications effectively.
- Managed incoming calls, addressing inquiries and directing them to appropriate staff members.
- Supported data entry tasks, ensuring timely updates to patient databases for improved accessibility.
- Trained new staff on administrative procedures and best practices within the department environment.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
Merchandise Coordinator
TJ Max
Louisville, KY
2000 - 2008
- Coordinated merchandise flow and inventory management to optimize stock levels.
- Analyzed sales trends to enhance product assortment and display effectiveness.
- Assisted in developing visual merchandising strategies to improve customer engagement.
- Trained new team members on inventory management systems and operational procedures.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Educated employees on new merchandise during seasonal workshops.
Education
Certificate of Technical Studies - Emergency Medical Technologist
Jefferson Community And Technical College
Louisville, KY1993
High School Diploma -
Western High School
Louisville, KY1992
Skills
- Scheduling appointments
- Filing systems
- Document management
- Proofreading
- Report preparation
- Customer service
- Administrator over Magview which includes results, reminders, running reports for FDA regulations
- Image tracking and sending to other facilities
- Knowledgeable with oncology/tracking and inputing breast pathology
- Medical terminology
- Meticulous attention to detail
- Complex Problem-solving
- Front office management
Timeline
Clerical Specialist
U Of L Hospital
2008 - Current
Merchandise Coordinator
TJ Max
2000 - 2008
Certificate of Technical Studies - Emergency Medical Technologist
Jefferson Community And Technical College
High School Diploma -
Western High School