Rebecca Tourville
Racine,WI
Summary
Driven by a commitment to excellence, I leveraged food safety knowledge and staff training skills at Kwik Trip to significantly reduce waste and boost sales. Demonstrating adeptness in both customer service and operational efficiency, my approach has consistently enhanced team productivity and customer satisfaction, marking me as a standout in fast-paced retail environments.
Overview
18
18
years of professional experience
Work History
Assistant Food Service Lead
Kwik Trip
10.2019 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Established excellent rapport with coworkers to foster a cohesive team environment that maximized efficiency in all aspects of food service operations.
- Enhanced team productivity by effectively delegating tasks and managing employee schedules.
- Increased sales through the promotion of daily specials and seasonal menu items.
Customer Service Rep
Pick N Save
04.2017 - 04.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashiers
Woodman's Food Market
05.2006 - 07.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
GED -
Gateway Technical College
Kenosha, WI2010
Skills
- Food safety knowledge
- Food Preparation
- Sanitation Standards
- Ordering and Purchasing
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Food Service Lead
Kwik Trip
10.2019 - Current
Customer Service Rep
Pick N Save
04.2017 - 04.2020
Cashiers
Woodman's Food Market
05.2006 - 07.2016
GED -
Gateway Technical College
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