Rebecca Valentin
Kissimmee
Summary
Dedicated customer service representative with a proven track record in complaint handling and customer relations. Skilled in active listening and critical thinking, resulting in enhanced customer satisfaction and loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Spirit
Florida
12.2020 - 03.2026
- Resolved customer inquiries and complaints, ensuring a high level of satisfaction.
- Provided accurate information regarding flight schedules, policies, and procedures to customers.
- Trained new team members on customer service protocols and system navigation..
- Managed complex situations with professionalism, maintaining composure under pressure.
- Conducted regular training sessions to improve team performance and service efficiency.
- Implemented feedback mechanisms to gather insights for continuous service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined communication processes between departments to enhance customer experience.
- Developed standard operating procedures that enhanced operational consistency across the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sweesport
Florida
10.2017 - 03.2019
- Managed complex situations with professionalism, maintaining composure under pressure.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Phlebotomy - Health And Wellness
Professional Academy of Health
Kissimmee, FL05.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Quality control
- Clerical support
- Coordination
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Customer Service Representative
Spirit
12.2020 - 03.2026
Customer Service Representative
Sweesport
10.2017 - 03.2019
Phlebotomy - Health And Wellness
Professional Academy of Health