Rebecca Valero
San Antonio,TX
Summary
Motivated and experienced customer service professional with over 10 years in fast-paced, high-volume environments. Adept at technical support, problem-solving, and team leadership. Proven ability to exceed performance metrics while delivering empathetic and solutions-focused service. Seeking an opportunity to grow within a dynamic company where I can utilize my skills and continue making a meaningful impact.
Overview
22
22
years of professional experience
Work History
Customer Service Representative III (Diabetes Processing Specialist)
Medtronic
San Antonio, TX
07.2024 - Current
- - Serve as a senior-level customer support specialist assisting both internal teams and external customers with diabetes device orders, product inquiries, and service issues.
- - Manage order processing, returns, inventory issues, and special price adjustments with a focus on compliance and accuracy.
- - Act as a subject matter resource for peers, providing training and coaching to junior team members.
- - Coordinate with insurance providers, shipping teams, and internal departments to ensure timely delivery and issue resolution.
- - Use systems such as EDI and forecasting tools to track inventory and maximize service levels.
- - Exercise judgment to propose process improvements, troubleshoot non-routine cases, and communicate resolutions clearly across departments.
- - Uphold HIPAA, FDA, and Medtronic guidelines while ensuring a high-quality, empathetic experience for patients and healthcare providers.
Technical Support Representative
Medtronic
07.2017 - 07.2024
- - Provided front-line support to diabetic patients using insulin therapy devices.
- - Guided customers through software (Carelink) and device troubleshooting with patience and clarity.
- - Ensured strict adherence to FDA reporting and documentation standards.
- - Resolved technical and product issues through detailed follow-up and root-cause analysis.
- - Consistently met performance metrics, earning recognition for call quality, expertise, and professionalism.
Customer Service Representative
Alorica
San Antonio, TX
09.2015 - 08.2016
- - Supported utility customers with billing, service changes, and troubleshooting.
- - Resolved escalated issues with professionalism and empathy.
- - Maintained detailed call notes to ensure clarity and compliance with regulatory standards.
- - Delivered consistent, high-quality service in a high-stress, fast-paced environment.
Food & Nutrition PM Supervisor
Methodist Specialty and Transplant Hospital
San Antonio, TX
02.2014 - 08.2015
- - Supervised food service operations, ensuring timely and accurate patient meal delivery.
- - Trained and evaluated a team of 28 employees.
- - Maintained sanitation and safety compliance (HACCP standards).
- - Scheduled staff and managed department operations efficiently.
Shift Leader
Fuddruckers
San Antonio, TX
08.2005 - 10.2013
- - Managed front-line operations and trained team across multiple roles (cashier, cook, etc.).
- - Assisted with hiring and employee performance reviews.
- - Oversaw inventory, POS updates, and cash handling procedures.
- - Directed daily service flow and resolved customer issues during peak hours.
Head Teller
The Money Box
San Antonio, TX
03.2003 - 05.2012
- - Handled financial transactions including check cashing, money orders, and bill payments.
- - Managed cash handling and performed daily reconciliations.
- - Delivered professional customer service and promoted financial products.
- - Maintained flexibility to support multiple locations and shifts.
Education
High School Diploma - undefined
Thomas Jefferson High School
San Antonio, TXSkills
- Technical Support & Troubleshooting
- Call Center & Customer Retention
- FDA Documentation Compliance
- Conflict Resolution & De-escalation
- Schedule Management & Team Supervision
- Bilingual Customer Communication (Spanish – Intermediate)
- CRM & POS Systems Carelink Software Microsoft Office
LNGG
Bilingual: English / Spanish (Intermediate)
Timeline
Customer Service Representative III (Diabetes Processing Specialist)
Medtronic
07.2024 - Current
Technical Support Representative
Medtronic
07.2017 - 07.2024
Customer Service Representative
Alorica
09.2015 - 08.2016
Food & Nutrition PM Supervisor
Methodist Specialty and Transplant Hospital
02.2014 - 08.2015
Shift Leader
Fuddruckers
08.2005 - 10.2013
Head Teller
The Money Box
03.2003 - 05.2012
High School Diploma - undefined
Thomas Jefferson High School