Summary
Work History
Education
Skills
Timeline
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Rebecca VanderVeen

Fountain Valley,CA

Summary

Achieved top salesperson at BearCom Wireless Worldwide, demonstrating exceptional relationship building and ability to learn complex product offerings. Increased territory revenue by 60%, leveraging proficiency and interpersonal strengths. Excelled in client relations, ensuring confidentiality and compliance. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Work History

Professional Tax Preparer

H&R Block
  • Served as trusted advisor for various clients, guiding them on various aspects of taxation including tax planning, credits and quarterly payments.
  • Managed multiple deadlines effectively to ensure timely submission of all client tax returns.
  • Streamlined tax filing process for clients by utilizing advanced tax software and ensuring accurate data entry.
  • Reduced client audit risk by thorough verification of income, deductions, and credits on tax returns.
  • Enhanced client satisfaction by providing personalized tax preparation services and addressing their specific financial needs.
  • Established long-term relationships with clients based on trust, expertise, professionalism, attention to detail.
  • Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.

Associate

World Market
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Account Representative

Bearcom Wireless Worldwide
  • Top salesperson out of 100 salespeople nationwide.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex wireless communication needs and solutions to those needs.
  • Kept detailed records of customer interactions for optimal traceability.

Account Representative

Service By Air, Inc.
  • Contacted customers to assess satisfaction and current needs.
  • Performed Extensive cold calling to establish new client base.
  • Developed over 60 new accounts during first 4 months of intensive marketing strategy.
  • Consistently ranked in top 2 of 10 account executives.

Education

Bachelor of Science - Marketing

California State University - Long Beach
Long Beach, CA

Skills

  • Client Confidentiality
  • Continuing education
  • Retirement planning
  • Individual Tax Preparation
  • Organization skills
  • Tax-related research/Tax law knowledge
  • Local, state, and federal tax returns
  • Relationship Building
  • Organizational abilities
  • Verbal/written communication
  • Data inputting
  • Tax Return Preparation/Tax Compliance
  • Interpersonal strengths
  • Critical Thinking
  • Tax Issue Research
  • Client Relations
  • Appointment Scheduling

Timeline

Professional Tax Preparer

H&R Block

Associate

World Market

Account Representative

Bearcom Wireless Worldwide

Account Representative

Service By Air, Inc.

Bachelor of Science - Marketing

California State University - Long Beach

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Rebecca VanderVeen