Rebecca VanHook
Tampa,FL
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
Tampa, FL
12.2023 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Member Service Representative
Virtual Role
Tampa, FL
05.2022 - 11.2023
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Contacting current customers to inform them of membership products.
- Processing transactions: They process transactions and maintain control of cash draw and balances
- Answering questions: Member service representatives answer questions about products, services, orders, memberships, and more
Education
High School Diploma -
Tampa Bay Christian Academy
Tampa, FL02-2022
Skills
- Inbound and Outbound Calling
- Account updating
- Data Collection
- Account Management
- Technical Support
- Critical Thinking
- Invoice and billing submissions
- Billing and collections procedures
- Billing inquiry resolution
- Data Entry
- Product Knowledge
- Typing 40-45 WPM
- Follow-up skills
- Microsoft Excel
- Dispute Resolution
- Customer Service
- Documentation
- Conflict Resolution
Timeline
Customer Service Representative
Concentrix
12.2023 - Current
Member Service Representative
Virtual Role
05.2022 - 11.2023
High School Diploma -
Tampa Bay Christian Academy