Overview
Work History
Education
Skills
Timeline
Generic

Rebecca VanHook

Tampa,FL

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Concentrix
Tampa, FL
12.2023 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Member Service Representative

Virtual Role
Tampa, FL
05.2022 - 11.2023
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Contacting current customers to inform them of membership products.
  • Processing transactions: They process transactions and maintain control of cash draw and balances
  • Answering questions: Member service representatives answer questions about products, services, orders, memberships, and more

Education

High School Diploma -

Tampa Bay Christian Academy
Tampa, FL
02-2022

Skills

  • Inbound and Outbound Calling
  • Account updating
  • Data Collection
  • Account Management
  • Technical Support
  • Critical Thinking
  • Invoice and billing submissions
  • Billing and collections procedures
  • Billing inquiry resolution
  • Data Entry
  • Product Knowledge
  • Typing 40-45 WPM
  • Follow-up skills
  • Microsoft Excel
  • Dispute Resolution
  • Customer Service
  • Documentation
  • Conflict Resolution

Timeline

Customer Service Representative

Concentrix
12.2023 - Current

Member Service Representative

Virtual Role
05.2022 - 11.2023

High School Diploma -

Tampa Bay Christian Academy
Rebecca VanHook