Rebecca Vanhook
Tampa,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
DDS Lab
Tampa, FL
08.2023 - Current
- Monitor and respond to emails within a timely manner.
- Ensure that all information is written and documented in all customer and case management systems.
- Deliver a high standard of service by promptly answering all incoming calls and making outbound calls to customers.
- Assist Dental Technicians with follow-up calls needed to ensure high quality case outcomes.
- Ensure cases issues are resolved within expected timeframe and customers receive follow-up calls as needed to achieve turnaround time expectations.
- Critical thinking and problem-solving skills.
- Communicate both professionally and effectively on the phone or in email to ensure cooperation and teamwork between the customer and lab.
- Computer skills including internet maneuverability, Word, Excel & Outlook.
- Assist sales with all reasonable requests that would enable them to be more proactive in selling/ onboarding the offices.
Customer Service Representative
Concentrix
Tampa, FL
12.2022 - 08.2023
- Processing deposits, withdrawals, transfers, payments, and cashing checks.
- Answering inquiries about accounts, products, and services, resolving issues, and assisting with account maintenance.
- Informing clients about different bank offerings and recommending appropriate products and services based on their needs.
- Preparing written reports, forecasts, and recommendations for clients or management.
Customer Service Representative
Ultimate Medical Academy Online Operations
Tampa, FL
02.2020 - 11.2022
- Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
- Refers students as appropriate to Student Finance and/or correct department.
- Schedules appointments for campus tours.
- Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
- Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication.
Education
Tampa Bay Christian Academy
Tampa, FL02.2022
Skills
- CRM software
- Data entry
- Financial transactions
- Client communication
- Multi-line telephone operations
- Shipping and logistics
- Money handling
- Strong teamwork
- Credit card payment processing
- Sales expertise
- Spreadsheets
- Team collaboration
Timeline
Customer Service Representative
DDS Lab
08.2023 - Current
Customer Service Representative
Concentrix
12.2022 - 08.2023
Customer Service Representative
Ultimate Medical Academy Online Operations
02.2020 - 11.2022
Tampa Bay Christian Academy