Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Timeline
Generic

Rebecca Volakakis

Midlothian,IL

Summary

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace. Retail professional with extensive experience in managing cashier functions and customer interactions. Known for maintaining high standards of accuracy and efficiency, while fostering collaborative team environment. Focused on delivering exceptional service and adapting to changing operational needs, with strong skills in cash handling and customer service.

Overview

5
5
years of professional experience

Work History

Cashier/Lead Barista

Vibe Nutrition
01.2024 - Current
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Contributed towards achieving store sales targets through upselling techniques and product recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted store loyalty programs to increase repeat business and enhance customer relationships.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cashier/Barista

Vytal Nutrition
02.2024 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Welcomed customers and helped determine their needs.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Blend, OakForest
03.2023 - 10.2023
  • Responsible for daily Customer service, Food handling, Cashiering, Stocking, Cleaning.

Crew/Staff

Panda Express, Crestwood
04.2022 - 10.2022
  • Responsible for daily Customer service, Food handling, Cashiering, Stocking, Cleaning.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.

Retrieving End

Burlington, Crestwood
03.2022 - 05.2022
  • Responsible for daily customer service, Stocking, Cleaning, and Inventory.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Crew/Staff

McDonalds, Crestwood
10.2020 - 10.2021
  • Responsible for daily Customer service, Food handling, Cashiering, Stocking, Cleaning.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.

Education

High School -

Bremen High School
Midlothian, IL
05.2022

Skills

  • End-of-day reporting
  • Maintaining cleanliness
  • Cash handling expertise
  • Stock replenishment, Merchandise display
  • POS system proficiency, Cash drawer balancing
  • Sales promotion, Discount application, Gift card processing, Cashier
  • Customer service, Problem-solving, Time management
  • Multitasking and organization
  • Adaptability and dependability, Workload prioritization, Flexible schedule
  • Opening and closing procedures

Summary of Qualifications

  • More than 5 years of experience in customer service.
  • Customer Service, Cleaning, Stocking and Cashier.

Timeline

Cashier/Barista

Vytal Nutrition
02.2024 - 04.2024

Cashier/Lead Barista

Vibe Nutrition
01.2024 - Current

Cashier

Blend, OakForest
03.2023 - 10.2023

Crew/Staff

Panda Express, Crestwood
04.2022 - 10.2022

Retrieving End

Burlington, Crestwood
03.2022 - 05.2022

Crew/Staff

McDonalds, Crestwood
10.2020 - 10.2021

High School -

Bremen High School

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