Rebecca A Weaver
Provider Services
Bethlehem,PA
Summary
Provider Services Representative with Evolent Health, skilled in provider relations and customer service. Enhanced satisfaction by resolving inquiries efficiently, managing high call volumes, and adapting to policy changes. Reliable and detail-oriented, leveraging call center experience and data entry proficiency to promote positive relationships.
Overview
11
11
years of professional experience
Work History
Provider Services Representative
Evolent Health
10.2014 - 10.2025
- Assisted in resolving provider inquiries regarding claims and services
- Maintained accurate records of provider information and interactions
- Learned and utilized company systems for tracking provider communications
- Adapted quickly to changes in policies and procedures to enhance service quality
- Provided timely responses to routine requests from healthcare providers
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Managed a high volume of incoming calls for medical providers seeking information or assistance.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
Education
Bachelor of Arts - Psychology
05-1978
Skills
- Call center experience
- Data entry proficiency
- Provider relations
- Customer service
- Time management
- Attention to detail
- Reliability
Timeline
Provider Services Representative - Evolent Health
10.2014 - Current
University of Delaware - Bachelor of Arts, Psychology