Rebecca Weir
Summary
Driven and resourceful professional with 15+ years of experience assisting with the work of high-achieving companies. Track record supporting professional needs with well-organized precision. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
21
21
years of professional experience
Work History
Business Development & Operations Director
Elite Showers Of Plano
2020.10 - 2023.12
- Leaded Elite Showers of Plano to become the #1 Shower Door Company in DFW.
- Duties central to my role were Builder Business Development, Print Advertising, Social Media Manager, Client Scheduling, Customer Service, Parts Ordering, Accounting, etc.
- I strongly emphasize personal networking and creating branding/awareness of our products and services to both B2B and B2C prospects & clients.
- Coordinate with company owner and lead technician to review current market trends and propose new business ideas to improve revenue margins.
- Analyzed customer service issue patterns to help decrease customer service response time and increase our customer service satisfaction rate to 99%.
- Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Provided exceptional customer service when addressing client inquiries or concerns via phone and/or email.
Office and Client Relationship Manager
REAP Financial
2019.03 - 2020.09
- Strong communication skills and impeccable ability to schedule appointments for five financial advertisers via telephone and e-mail.
- Developed and cultivated lucrative relationships with new and existing clients through effective communication and exemplary interpersonal skills.
- Supported the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative talents to prove myself and grow with the company.
- Versatile office manager with excellent organizational skills and extensive office policies and procedures knowledge.
- Updated records in the CRM, prepared documents, fundamental financial analysis, and implemented policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees. Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Multi-Unit Operation Manager
European Wax Center
2017.05 - 2019.02
- Leveraged my upbeat personality to work well under pressure and had a PASSION for team success while carefully overseeing all areas of center/s operations.
- Through my sales leadership, we ensured each of the three centers achieved budget and benchmarks monthly.
- Worked to increase our product sales and client retention by at least 20% each month by developing and implementing marketing strategies, campaigns, and promotions.
- Created an environment focused on providing the best service to every client and coaching salespeople and technicians on educating and retaining customers for life.
- Reported daily to the franchisees and tracked all measurable KPIs for the management team.
- Boosted profitability across multiple locations through effective cost-control measures, resource allocation optimization, and inventory management.
- Managed and maintained all Social Media platforms for my franchise locations.
- Provided crisis leadership, effectively addressing issues and guiding teams toward resolution. Mentored staff members to enhance professional development opportunities and foster a supportive work environment.
Executive Assistant
Energy LLC
2016.01 - 2017.01
- Managed 4-6 executive calendars, scheduling meetings and appointments, and coordinated all travel arrangements and itineraries. Screened calls and emails and responded accordingly to support executive correspondence. Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings transparently.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings. Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
Operations Manager and Facilities Director
European Wax Center
2012.11 - 2014.05
- Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives
- Interviewed, hired, and trained new quality beauty service representatives
- Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction
- Adapted to diverse work styles and consistently provided friendly, personable service to all guests
- Surpassed sales and services goals by 19% in 2013 and 14% in 2014.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Introduced new methods, practices, and systems to reduce turnaround time.
Personal Assistant
VisualQ
2003.01 - 2012.01
- Worked in a fast-paced environment, giving full administrative and secretarial support to the Business Owner.
- Clear and logical communicator, able to establish rapport with clients and owner.
- Traveled with the owner to take notes and dictation at meetings.
- Was in charge of document preparation, confidential file management, mail handling, supply ordering, and record maintenance.
- Collaborative workflow among three consultants and supervised three support staff.
- Expert in juggling projects and achieving on-time completion within the budget
- Planned and carried out all major outgoing jobs: Assisted in site selection, worked with owner and interior design, and oversaw equipment/artwork setup without interruption in operations.
- Planned and supervised all personal travel arrangements for the owner, including air travel, ground transportation, and accommodations.
- Organized and prioritized bill/vendor payments.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Upholder of personal and professional calendars and supplied reminders of upcoming meetings and events.
Education
Associate Degree of Business -
Brookhaven College
Dallas, TX01.2016
Skills
- Digital and Social Media Marketing
- Staff Management
- Customer Relationship Management (CRM)
- Sales Coaching
- Sales Presentations
- Executive and Administrative Support
- Strong Problem Solver
- Time Management
- Emotional Intelligence
- Attention to Detail
Certification
Timeline
Business Development & Operations Director
Elite Showers Of Plano
2020.10 - 2023.12
Office and Client Relationship Manager
REAP Financial
2019.03 - 2020.09
Multi-Unit Operation Manager
European Wax Center
2017.05 - 2019.02
Executive Assistant
Energy LLC
2016.01 - 2017.01
Operations Manager and Facilities Director
European Wax Center
2012.11 - 2014.05
Personal Assistant
VisualQ
2003.01 - 2012.01
Associate Degree of Business -
Brookhaven College
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