Rebecca Wierenga
Alto,MI
Summary
Dynamic professional with a proven track record in technical assistance and customer service at Best Buy. Skilled in problem-solving and maintaining high quality assurance standards. Excels in fast-paced environments, ensuring optimal installation and delivery processes. Fosters strong team collaboration and builds lasting client relationships.
Overview
24
24
years of professional experience
Work History
Geek Squad CE Cadet
Best Buy
Grandville, Michigan
11.2020 - Current
- Executed detailed site assessments to determine optimal installation methods and materials.
- Installed, configured, and tested home electronics for enhanced Wi-Fi functionality.
- Maintained inventory of supplies, materials, and tools for job site readiness.
- Configured routers, switches, amplifiers, and splitters to ensure system integrity.
- Communicated effectively with clients to understand installation requirements.
- Performed troubleshooting to diagnose and resolve system issues promptly.
- Trained end-users on operation of newly installed applications for better usability.
- Followed building standards and codes during installations for compliance.
Small Parcel Carrier
Best Buy
Grand Rapids, Michigan
10.2020 - 10.2022
- Delivered packages efficiently to customers at homes/businesses
- Coordinated item selection, packing, and same-day delivery to enhance customer satisfaction.
- Fostered strong working relationships with warehouse staff.
- Load packages into vans in a secure manner.
- Followed company regulations for safe driving practices on highways and local roads.
- Trained new team members on delivery procedures and safety practices.
- Scanned items using portable electronic scanner scanner to provide tracking and delivery information
- Followed Best Buy protocols for customer service and satisfaction.
- Reported any mechanical issues or accidents to management immediately.
- Utilized GPS navigation systems to plan efficient routes for delivery trips.
Server
Sundance Bar and Grille
Grand Rapids, MI
08.2018 - 09.2020
- Created daily shift schedules for waitstaff based on business demands.
- Performed opening and closing duties such as setting up the dining and kitchen area, restocking supplies, cleaning.
- Collaborated with kitchen staff to facilitate efficient food delivery.
- Trained new waitstaff on restaurant procedures and menu details.
- Managed guest interactions with professionalism and courtesy at all times.
- Maintained cleanliness of dining area to meet health and safety standards.
- Processed customer orders with high accuracy using point-of-sale system.
- Mixed and served a variety of cocktails and beverages to customers.
- Engaged with customers to provide excellent service and build rapport.
RCA Rural Carrier Associate
USPS
Caledonia, MI
05.2018 - 08.2018
- Sorted outgoing mail and packages for timely distribution.
- Routed all classes of mail according to established delivery sequence.
- Loaded mail onto vehicles following weight restrictions and procedures.
- Collected money for cash-on-delivery and postage-due mail, submitting receipts to the postal office.
- Assisted customers by lifting heavy packages and placing them at designated locations.
- Managed package deliveries, ensuring accurate handling and tracking throughout the process.
- Collaborated with team members to optimize delivery schedules and routes.
Inspection/assembly/packing
LACKS ENTERPRISES, INC
Kentwood, MI
10.2017 - 04.2018
- Inspected products for quality and compliance with specifications.
- Performed quality checks on products to ensure they met company standards.
- Operated machinery to assemble components, ensuring efficiency and accuracy in production.
- Executed multiple roles on assembly line, enhancing workflow and supporting team efficiency.
- Loaded and unloaded materials for assembly line operations.
- Monitored equipment performance, promptly reporting issues to maintain operational continuity.
- Organized inventory to ensure efficient retrieval and storage.
- Labeled containers to ensure proper delivery and organization during transit.
Server
Leos Coney Island
08.2015 - 04.2017
- This was a brand-new restaurant, I was hired on the spot and shortly after opening I became the opening server.
- Ensured that orders were accurate before they were sent out from the kitchen.
- Handled payments from customers using POS system.
- Supervised daily operations of the restaurant floor including seating arrangements, greeting guests, and providing assistance throughout meal service.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server/Unit Aide
Denny's
03.2002 - 02.2016
- Promoted to shift supervisor, managing employee and customer relations at high-volume location.
- Trained under seasoned server with over 30 years of industry experience.
- Acquired serving skills while managing household responsibilities.
- Scheduled shifts to maintain optimal staffing during peak hours.
- Transferred to higher-volume location to enhance operational efficiency.
Education
GED -
Wyoming Adult Education
WyomingSkills
- Technical assistance
- Problem-solving
- Analytical skills
- Attention to detail
- Decision-making
- Order accuracy
- Multitasking
- Adaptability
- Teamwork
- Customer service
- Communication skills
- Verbal/written communication
- Interpersonal skills
- Task prioritization
- Equipment maintenance
- Inventory controls
- Supply ordering
- Maintain records
- Production reporting
- Work area inspection
- Production and time sequencing
- Work schedule creation
- Reservations coordination
- Culinary techniques
- Product knowledge
- Quality assurance
- Hygiene practices
- Point-of-sale operation
- High volume dining
- Team leadership
- Self-motivation
- Complaint handling
- Product demonstration
- Team leadership
- Customer service
Personal Information
Authorized To Work: US for any employer
Timeline
Geek Squad CE Cadet
Best Buy
11.2020 - Current
Small Parcel Carrier
Best Buy
10.2020 - 10.2022
Server
Sundance Bar and Grille
08.2018 - 09.2020
RCA Rural Carrier Associate
USPS
05.2018 - 08.2018
Inspection/assembly/packing
LACKS ENTERPRISES, INC
10.2017 - 04.2018
Server
Leos Coney Island
08.2015 - 04.2017
Server/Unit Aide
Denny's
03.2002 - 02.2016
GED -
Wyoming Adult Education