Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rebecca Williams

Wilmington,OH

Summary

Dedicated Customer Service professional with over 10 years experience. Committed to maintaining professional

representation along with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Experience is many realms of the customer service environments, mastering independent decision making skills. Detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to apply my experience at your company.


Overview

14
14
years of professional experience

Work History

Customer Service Representative

Cox Automotive
11.2015 - Current


  • Managed multiple tasks simultaneously while maintaining excellent attention to detail.
  • Perform outbound calls and/or emails to state/county DMVs, dealerships, or customers regarding a vehicle title.
  • Manage and resolve accounts on behalf of finance companies pertaining the follow up of a vehicle title.
  • Maintained a high level of professionalism while handling difficult or irate customers.
  • Communicate with finance companies as well as interoffice departments as a tool to resolve an account.
  • Responsible for maintaining the on-going educational policies, procedures, and regulations required for job.
  • Utilize multiple company systems as well as Microsoft Outlook, Excel.
  • Perform urgent cases assigned by leadership in a timely manner.


Front Desk Office Assistant (Radiology Dept)

Clinton Memorial Hospital
03.2010 - 09.2015
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries.
  • Streamlined office communication by accurately directing phone calls, emails, and mail to appropriate staff members.
  • Supported office productivity by maintaining a clean and organized reception area for clients and visitors.
  • Assisted in increasing appointment scheduling efficiency through effective use of the company''s booking software.
  • Facilitated seamless check-in/check-out processes for guests, ensuring a positive experience from start to finish.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

No Degree - Nursing/Prerequisites

Southern State Community College
Hillsboro, OH

High School Diploma -

Wilmington High School
Wilmington, OH
05.1990

Skills

  • Efficient in Data Entry/10-key pad
  • Office Equipment Proficiency
  • Professional Telephone Demeanor
  • Call Center Operations
  • Time Management
  • Clerical Support
  • Customer Service
  • Administrative Support
  • Medical Terminology Knowledge
  • Teamwork
  • Flexibility
  • Time Management

Affiliations

  • Traveling
  • Shopping/dining
  • Cooking
  • Spending time with family/grandchildren

Timeline

Customer Service Representative

Cox Automotive
11.2015 - Current

Front Desk Office Assistant (Radiology Dept)

Clinton Memorial Hospital
03.2010 - 09.2015

No Degree - Nursing/Prerequisites

Southern State Community College

High School Diploma -

Wilmington High School

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Rebecca Williams