Rebecca Williams
Monticello
Summary
Detail-oriented Certified Pharmacy Technician skilled in medication dispensing and customer service. Committed to ensuring patient safety through accurate processing and adherence to HIPAA regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
Monticello, MN
07.2016 - 02.2026
- Processed and dispensed medications accurately to ensure patient safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cook
Perkins Restaurant & Bakery
Monticello, MN
03.2008 - 09.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Big Lake High
Big Lake, MNSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
Accomplishments
- Trained many new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
07.2016 - 02.2026
Cook
Perkins Restaurant & Bakery
03.2008 - 09.2016
High School Diploma -
Big Lake High