Rebecca Williamson
Belleview,FL
Summary
Seasoned professional with a demonstrated track record of over five years, excelling in leadership, comprehensive customer needs assessments, and effective relationship management. Eager to contribute expertise to a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk
The Villages Health
02.2023 - Current
- Oversee the meticulous organization and maintenance of patient records within a healthcare facility, encompassing tasks such as file management, updates, and secure retrieval of medical records
- Contribute to coding and billing procedures to facilitate seamless administrative processes
- Collaborate effectively with healthcare providers and administrative staff to ensure accurate and confidential record management.
Health Insurance Agent
Teleperformance
10.2022 - 02.2023
- Assisted Medicare beneficiaries in the enrollment, modification, and cancellation of plans within a specified carrier
- Skillfully upsold by offering additional coverage options
- Responded to inquiries related to beneficiaries' election periods, prescription coverage, plan costs, and coverage offerings
- Provided comprehensive insights into the features of specified plans and their alignment with members' healthcare requirements
- Offered cost-effective plan savings alternatives to eligible beneficiaries
- Proactively reached out to current members, presenting additional benefits that aligned with their preferences
- Proficiently managed plan payments and clarified prescription costs at various coverage levels
- Ensured timely communication of vital plan information through notice letters
- Guided members through necessary steps for prescription coverage and specific plan options
- Accurately assessed members' profiles, delivering vital information about their current plans
- Successfully handled appeals and claim processes when required.
Vaccine Scheduler/Customer Service Representative
Mass Markets Tmone LLC
01.2021 - 02.2023
- Played a pivotal role as a Customer Service Representative/Vaccine Scheduler with the CDC
- Hotline, efficiently scheduling Covid-19 vaccine appointments
- Addressed inquiries about vaccines and Covid-19 with professionalism and precision
- Provided clear instructions on appointment check-in procedures and vaccine site access
- Diligently managed client records, ensuring accurate and timely updates
- Cultivated a warm and reassuring rapport with customers, fostering trust and confidence
- Proactively informed customers about available time slots for their preferred locations
- Demonstrated empathy, patience, and de-escalation skills in challenging situations
- Leveraged CRM data analysis to maintain accuracy and rectify inaccuracies
- Seamlessly managed inbound and outbound calls, meticulously tracking call attempts and ensuring prompt responses.
Courier/Delivery Driver
DoorDash
10.2019 - 01.2023
- Executed efficient pickup and delivery of customer orders from participating restaurants and stores via the DoorDash app
- Prioritized the safe handling of each order, ensuring a positive customer experience
- Delivered a diverse range of items, including catering orders, retail store purchases, grocery pickups, and restaurant orders
- Maintained a stellar five-star rating through timely deliveries, exemplary customer service, and proactive resolution of customer concerns
- Expertly managed payments, including the collection of customer payments and receipt of regular tips
- Adhered to all traffic laws to guarantee safe and responsible driving
- Maintained meticulous records of daily deliveries, including mileage and transit times
- Adapted delivery methods to customer preferences, whether by personal handoff, announcement of arrival, or contactless doorstep drop-offs.
Seasonal Contact Tracer Agent
PATLive
08.2020 - 10.2020
- Demonstrated empathy and patience while assisting customers
- Functioned as a seasonal contact tracer agent, conducting outbound calls to Covid-19- tested patients through a CRM platform, and delivering negative Covid-19 test results
- Communicated vital information on safety measures to promote patient well-being
- Responded to inquiries regarding safety protocols and precautions
- Offered valuable resources, including mental health services and financial protection, by sharing relevant links and sources
- Managed outbound calls efficiently, tracking all call attempts and maintaining comprehensive
- CRM notes
- Rigorously analyzed CRM data and customer profiles, ensuring accuracy and rectifying errors
- Maintained timely and efficient call management.
Cashier Associate
Winn Dixie
05.2017 - 09.2018
- Conducted cash transactions, skillfully processed checks, and provided customers with precise change
- Enhanced the shopping experience by assisting customers with grocery bagging and loading their vehicles
- Maintained inventory organization through meticulous stocking and merchandise placement
- Offered guidance to customers on locating specific items within the store.
Education
Occupational Therapy Assistance
Daytona State College
Daytona Beach, FLDiploma -
Belleview High School
Skills
- Insurance Verification
- Medicare
- Exceptional Organizational Skills
- Proficient Research Skills
- Strategic Stocking Expertise
- Proven Customer Service Excellence
- Polished Phone Etiquette
- Strong Leadership Acumen
- Effective Upselling Techniques
- Skilled Negotiator
- Accomplished Cashier
- Proficient in Catering Operations
- Typing Proficiency
- Robust Problem Management Skills
- Expert in Data Analysis
- Delivery Driver Experience
- Records Management Expertise
- Seasoned Driver with Strong Time Management
- Effective Conflict Management
- Proficient in HIPAA Compliance
- Advanced Computer Skills
- Accomplished in Insurance Sales
- Proficient in Microsoft Office Suite
- Effective Communication Skills
- Proven Customer Retention Strategies
- Reliable Courier
- CRM Software Proficiency
- Skilled in Relationship Management
- Experienced Cold Caller
- Thorough Knowledge of Medical Records
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses: - Driver's License - , Health Insurance License
Timeline
Medical Records Clerk
The Villages Health
02.2023 - Current
Health Insurance Agent
Teleperformance
10.2022 - 02.2023
Vaccine Scheduler/Customer Service Representative
Mass Markets Tmone LLC
01.2021 - 02.2023
Seasonal Contact Tracer Agent
PATLive
08.2020 - 10.2020
Courier/Delivery Driver
DoorDash
10.2019 - 01.2023
Cashier Associate
Winn Dixie
05.2017 - 09.2018
Occupational Therapy Assistance
Daytona State College
Diploma -
Belleview High School
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