Melissa Dunham
Summerfield,FL
Summary
Accomplished LPN and healthcare coordinator with a proven track record at Masonic Care Community, excelling in patient care and efficient healthcare coordination. Skilled in medical scheduling and demonstrating exceptional multitasking abilities, I significantly enhanced patient satisfaction and operational efficiency. Renowned for adaptability and meticulous attention to detail, I consistently ensure high-quality care and compliance with healthcare standards.
Overview
16
16
years of professional experience
Work History
Referral Coordinator
The Villages Health
09.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Admissions Coordinator
Masonic Care Community
02.2016 - 06.2021
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- knowledge of Medicare and Medicaid guidelines
- census control for a 320 bed SNF (288 LTC beds and 32 Sub acute rehab)
- worked with all hospital case managers and MD offices to maintain all updated medical records for admission for patient/resident.
- facilitated all tours for new and or perspective admission for family and resident.
- knowledge of Epic, AOD and Athena
Intake Coordinator
Acacia Home Care (Owned by Masonic Care Community)
01.2013 - 02.2016
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- worked with hospitals and MD offices to obtain necessary information for admission.
- knowledge of Medicare and Medicaid guidelines
- Coordinating all needed information to keep nursing staff efficient to start their day.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
LPN
Masonic Care Community of New York
07.2008 - 01.2013
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics and performed catheterizations.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
Education
LPN - Nursing
Herkimer County BOCES
1000 Gros Blvd East Herkimer NY 1335006-2008
High School Diploma -
Ilion Jr Sr High
78 Weber Ave Ilion N.Y06-1991
Skills
- Pre-authorizations
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Medical scheduling
- Electronic patient charts
- Diagnostic appointments
- Insurance precertification processes
- Multitasking Abilities
- Reliability
- Time management abilities
- Adaptability
- Quality Assurance
- Acute and rehabilitative care
Accomplishments
- Achieved TEAM WORK CORE VALUE 2024 award nominated in my company through effectively being a Team Player.
Timeline
Referral Coordinator
The Villages Health
09.2022 - Current
Admissions Coordinator
Masonic Care Community
02.2016 - 06.2021
Intake Coordinator
Acacia Home Care (Owned by Masonic Care Community)
01.2013 - 02.2016
LPN
Masonic Care Community of New York
07.2008 - 01.2013
LPN - Nursing
Herkimer County BOCES
High School Diploma -
Ilion Jr Sr High
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