Rebecca Wilson
Summary
Confident training leader offering 10 years of progressive training experience with demonstrated planning, organizational and leadership abilities. Highly effective at educating people at all different skill levels on various topics. I am well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives.
Overview
20
20
years of professional experience
Work History
Senior Trainer
CVS Caremark
02.2018 - Current
- Recruited, trained and mentored new instructors.
- Provided virtual training and online presentations.
- Increased graduation rate by 7% through working closely with operational leaders.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
Training Supervisor
Teletech
02.2014 - 12.2018
- Collaborated with company leaders and department managers to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Met department budgets by monitoring and reviewing training expenses.
- Trained staff during demonstrations, meetings, conferences, and workshops.
General Manager
Rubios
09.2011 - 01.2014
- Developed and implemented strategies to increase sales and profitability and year over year growth by 20%.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, inventory, employee reviews, training, and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by training, coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Starbucks
03.2010 - 09.2011
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
Training and Development Manager
Taco Bell
02.2007 - 03.2010
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed all exempt employee coaching, training, and performance improvement actions.
Operations Manager
Booster Juice
03.2004 - 02.2007
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Collaborated with franchisees in other markets to coordinate vendors and licensing for store openings and operations.
Education
Bachelors in Business Management -
University of Phoenix, Arizona
11.2024
Skills
- Relationship building
- Microsoft 365 Office
- Active Listening
- Problem Solving
- Training and Mentoring
- Operations Management
- Organizational Leadership
- Virtual Learning Management
- Quality Assurance
- Business Needs Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Senior Trainer
CVS Caremark
02.2018 - Current
Training Supervisor
Teletech
02.2014 - 12.2018
General Manager
Rubios
09.2011 - 01.2014
General Manager
Starbucks
03.2010 - 09.2011
Training and Development Manager
Taco Bell
02.2007 - 03.2010
Operations Manager
Booster Juice
03.2004 - 02.2007
Bachelors in Business Management -
University of Phoenix, Arizona
Similar Profiles
Maria Lourdes CruzMaria Lourdes Cruz
Certified Pharmacy Technician at CVS CaremarkCertified Pharmacy Technician at CVS Caremark
Natasha HallNatasha Hall
Prior Authorization Representative at CVS CaremarkPrior Authorization Representative at CVS Caremark
Darias GilmoreDarias Gilmore
Customer Care Representative at CVS CaremarkCustomer Care Representative at CVS Caremark
COURTNEY SMITHCOURTNEY SMITH
Pharmacist at CVS CAREMARKPharmacist at CVS CAREMARK
Yap Jian HongYap Jian Hong
Senior Trainer at Bethesda Care CentreSenior Trainer at Bethesda Care Centre