Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Zelaya

Sacramento,CA

Summary

Meticulous Order Processing Supervisor, overseeing a team of four people who work diligently towards revenue-driven goals and customer satisfaction. I'm proud of the work culture I've facilitated; my team knows their happiness and bandwidth is a high priority of mine. We foster creative thinking, brainstorm conflict resolution strategies, and looks for improvements in our procedures and systems. I am detail-oriented, value team connection, and continuously strive for efficiency.

Overview

10
10
years of professional experience

Work History

Order Processing Manager

Weblife Stores LLC
03.2019 - Current
  • Streamlined order processing by implementing efficient systems and procedures.
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Reduced errors in order processing by implementing thorough quality checks and training team members on best practices.
  • Improved order turnaround time with the introduction of effective workflow management strategies.
  • Documented responsibilities and tasks, created and updated SOPs as systems changed, created training material and am responsible for training any new OP reps.


Real Estate Photographer

F8 Real Estate Photography
08.2017 - 02.2019
  • Enhanced property marketability by capturing superior images for real estate listings.
  • Followed company guidelines to execute high-quality photos for real estate listings and ensure quick turn-around time for agents.
  • Collaborated with realtors to understand their vision and deliver impactful visual content.

ESL Head Teacher

ChungDahm Institute
09.2013 - 08.2016
  • Taught English to Korean students, following the institute's curriculum and teaching standards
  • Oversaw a team of 10 teachers. This included holding meetings, training sessions, and providing feedback to improve classroom management.
  • Enhanced classroom environment with visual aids, fostering students' interest in the subject matter.
  • Collaborated with colleagues to develop and implement effective ESL curriculum plans.

Education

Bachelor of Arts - Psychology

California State Polytechnic University Pomona
Pomona, CA
03.2013

Skills

  • Order Fulfillment
  • Team Building and Management
  • Customer Phone, Email, and Chat Support
  • Zoho CRM proficient
  • Merchant services experience (Magento, Shopify, Bolt, Woocommerce)
  • Familiar with business apps such as Slack, Monday, Coda, and Guru

Timeline

Order Processing Manager

Weblife Stores LLC
03.2019 - Current

Real Estate Photographer

F8 Real Estate Photography
08.2017 - 02.2019

ESL Head Teacher

ChungDahm Institute
09.2013 - 08.2016

Bachelor of Arts - Psychology

California State Polytechnic University Pomona

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Rebecca Zelaya