Summary
Overview
Work History
Education
Skills
Timeline
Generic

REBECCA Andrea BESSON

Rose Hill

Summary

Results-oriented professional with extensive expertise in retail customer service, production operations, and team leadership. Exhibits exceptional communication, problem-solving, and strategic sales skills. Proficient in cultivating strong customer relationships and optimizing operational efficiency.

Overview

17
17
years of professional experience

Work History

Retail Banker II

Woodforest National Bank
07.2023 - Current
  • Assisted customers in opening checking and savings accounts, CDs, and applying for loans.
  • Provided friendly, professional service to current and potential customers during every inquiry.
  • Cross-sold banking products and services aligned with customer needs.
  • Balanced vault and teller drawer on a daily basis.
  • Processed loan payments, transfers, cash advances, and monetary instruments efficiently.
  • Filed disputes and replenished ATM when necessary.
  • Submitted forms via email to NRA department as required.
  • Coordinated with branch managers via call or email for deposit or withdrawal approvals exceeding limits.
  • Facilitated loan applications and provided information on products.
  • Managed daily cash handling and balanced cash drawers.
  • Assisted customers with account inquiries and transaction processing.
  • Resolved customer complaints and ensured satisfaction with services.
  • Adhered to strict security protocols regarding customer information confidentiality.

Retail Customer Service Representative

Verizon Wireless, Cellular Sales
02.2021 - 06.2023
  • Streamlined store opening and closing operations for optimal efficiency.
  • Processed sales transactions with accuracy, enhancing customer experience.
  • Educated customers on device features and service plans to facilitate informed decisions.
  • Resolved customer complaints professionally, ensuring satisfaction and loyalty.
  • Maintained organized merchandise displays and store appearance to attract customers.
  • Assisted customers with product selection and inquiries, driving sales engagement.
  • Managed promotions, including trades and credit checks for device financing.
  • Implemented promotional deals and loyalty program sign-ups to boost brand awareness.
  • Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
  • Performed cash register operations accurately and efficiently.

Production Machine Operator

GAF Materials Corporation
11.2015 - 12.2020
  • Operated diverse machinery for manufacturing ventilation and specialty products.
  • Ensured safety and workflow optimization within work area.
  • Monitored material quality and production, recommending adjustments as needed.
  • Maintained production schedules, tracked equipment downtime, and informed supervisors of issues.
  • Performed basic maintenance and minor repairs on production equipment.
  • Ensured compliance with plant standards for safety, quality, and efficiency.
  • Trained new operators on proper equipment usage and standard operating procedures.

Lead Production Coordinator

DEL Laboratories
12.2008 - 01.2010
  • Operated and troubleshot equipment, supporting maintenance during downtime.
  • Assisted with package changeovers and equipment adjustments.
  • Maintained productivity on the line, minimized waste, and ensured product quality.
  • Verified coding, labeling, and adherence to safety rules and policies.
  • Coordinated production schedules to optimize workflow across multiple departments.
  • Oversaw the quality control process to ensure that products met established standards.
  • Performed administrative duties such as preparing reports, updating databases.
  • Prepared for production by checking inventory levels of items needed to complete work.
  • Reviewed daily workload distribution to prioritize and distribute job assignments.

Education

High School Diploma -

Pender High School
Burgaw, NC
01.2007

Skills

  • Leadership and adaptability

Problem solving and quick learning

  • Cash handling and vault operations
  • Account analysis and management
  • Customer service and product knowledge
  • Cross-selling and bank product sales
  • Loan processing and credit analysis
  • Banking regulations compliance
  • Financial advising and balance reconciliation
  • MS Office proficiency

Timeline

Retail Banker II

Woodforest National Bank
07.2023 - Current

Retail Customer Service Representative

Verizon Wireless, Cellular Sales
02.2021 - 06.2023

Production Machine Operator

GAF Materials Corporation
11.2015 - 12.2020

Lead Production Coordinator

DEL Laboratories
12.2008 - 01.2010

High School Diploma -

Pender High School

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