Sharuban Murugeswaran
Malden,MA
Summary
Accomplished Retail Banker II and Customer Service Representative with a proven track record at TD Bank, enhancing customer satisfaction and streamlining operations. Expert in consumer banking and exceptional at team leadership, I excel in driving growth by delivering superior customer service and leveraging organizational skills. Achieved significant improvements in customer relationship management and operational efficiency.
Overview
7
7
years of professional experience
Work History
Retail BANKER II
TD Bank
01.2023 - Current
- This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
Customer Service Representative
National Development Bank
12.2017 - 06.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associated Degree in Finance - Reading Associated Degree in Finance.
Bunker Hill Community College
Charlestown, MANo Degree - Graduated At Banking Training Program
JSV
Boston, MA01.2023
High School Diploma -
BT/ Chenkalady Central College
Srilanka03.2015
Skills
- Consumer Banking
- Cash Handling
- Branch operations
- Team Leadership
- Customer service excellence
- Problem-solving aptitude
- Adaptability
- Organizational Skills
Timeline
Retail BANKER II
TD Bank
01.2023 - Current
Customer Service Representative
National Development Bank
12.2017 - 06.2022
Associated Degree in Finance - Reading Associated Degree in Finance.
Bunker Hill Community College
No Degree - Graduated At Banking Training Program
JSV
High School Diploma -
BT/ Chenkalady Central College
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