Open To Work
Rebecca Brown
Summary
Results-oriented General Manager and Business Development Leader with extensive experience in driving strategic growth within retail and hospitality sectors. Expertise in store management, merchandising, marketing, and customer relations, contributing to enhanced brand presence and operational performance. Focused on building high-performing teams, optimizing processes, and fostering strong relationships with customers and stakeholders to support long-term business objectives.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Retail Sales
Dillard's Inc.
Peoria, Arizona
12.2024 - Current
- Cultivated high-value customer relationships through personalized styling guidance, enhancing repeat business and fostering customer loyalty in a competitive retail environment.
- Elevated sales floor performance by maintaining expert knowledge of trends, inventory, and designer assortments, leading to improved customer satisfaction scores and enhanced category sell-through.
- Translated customer needs into strategic product recommendations, increasing attachment rates and overall conversion while upholding the brand's premium service standards.
- Drove a 5% uplift in sales performance by leveraging deep product knowledge across Contemporary and Bridge Designer categories, consistently delivering a tailored and compelling shopping experience.
Director of B2B Development (Consulting)
AZ Mist Systems
Phoenix, Arizona
01.2021 - Current
- Transformed stagnant corporate sales into a 20% revenue increase by developing and executing targeted B2B growth strategies aligned with high-value market segments.
- Led strategic engagement sessions with C-suite and senior stakeholders, establishing streamlined development frameworks that generated a 35% surge in new business acquisitions.
- Enhanced client experience through improved service delivery processes, driving 25% increase in client satisfaction and reinforcing long-term partnership value.
- Positioned company for scalable expansion by identifying emerging opportunities and optimizing outreach tactics, accelerating pipeline velocity and deal closure rates.
Store Manager
Tina Stephens Group
Greater Phoenix Area
11.2021 - 11.2024
- Spearheaded the grand opening of the brand's first Arizona location, driving a 26% increase in market share and a 20% lift in quarterly profits through strategic site selection, targeted promotions, and localized brand positioning.
- Accelerated store performance by leading high-impact hiring initiatives, elevating visual merchandising standards, and implementing advanced POS systems, resulting in a 28% increase in sales and improved operational efficiency.
- Enhanced community presence by planning and executing large-scale brand events, engaging 300+ attendees and resulting in 10% increase in customer acquisition across region.
- Streamlined inventory management and merchandising strategies, achieving 15% boost in overall sales revenue and reducing inventory holding costs by 20% through improved forecasting and stock controls.
General Manager / Owner
Modern Sixties Wine Lounge
Fort Lauderdale, FL
11.2017 - 02.2021
- Led a full-scale operational audit that identified workflow bottlenecks and implemented targeted process improvements, driving a 25% increase in overall operational efficiency and reducing project turnaround times by 10%.
- Revamped digital presence and engagement strategies, elevating online visibility and driving 30% increase in customer ratings and enhanced brand credibility across key platforms.
- Developed and executed community-focused event strategy, boosting social media engagement by 30% and increasing brand loyalty by 25% within one quarter.
- Developed and executed an impactful community-focused event strategy that boosted social media engagement by 30% and strengthened brand loyalty by 25% within one quarter.
Catering & Events Director
Coral Ridge Yacht Club
Fort Lauderdale, FL
06.2016 - 11.2017
- Drove significant revenue growth, surpassing $190,000 in event income, through strategic planning, optimized vendor partnerships, and enhanced pricing strategies.
- Expanded club event portfolio by introducing 10 new monthly events, resulting in 22% lift in sales and increased member engagement.
- Surpassed $190,000 in event income through strategic planning, vendor partnerships, and pricing strategies.
- Managed end-to-end logistics for 180+ event inquiries, ensuring flawless execution and driving 20% increase in client referrals and 35% improvement in event success rates.
Membership & Events Director
Coral Ridge Yacht Club
Fort Lauderdale, FL
09.2013 - 06.2016
- Drove 25% year-over-year membership growth by developing innovative marketing strategies that expanded market reach, increased visibility, and elevated overall member engagement.
- Cultivated customer-centric service culture to enhance onboarding experiences and improve member interactions, resulting in strengthened member satisfaction and loyalty.
- Realigned advertising budget by 45% for recruitment at 300+ member yacht club, securing regional and national brand exposure and achieving 30% increase in Summer Guest enrollment with 79% conversion to permanent memberships.
- Launched 10+ new recurring monthly events, generating 22% increase in event-driven revenue and reinforcing club's community presence and member value.
Assistant Manager
Williams-Sonoma / Tommy Bahama / Coach
Fort Lauderdale, FL
08.2011 - 09.2013
- Led and motivated high-performing retail teams to deliver a district-leading 13% increase in sales, translating corporate directives into actionable strategies and consistent daily execution.
- Enhanced overall store performance by reinforcing customer service standards, optimizing floor operations, and supporting cross-functional initiatives that improved brand representation and productivity.
- Expanded customer reach by adding 5,000 new clients to the store's marketing database, strengthening targeted outreach efforts and driving sustained sales opportunities.
- Enhanced store performance by reinforcing customer service standards, optimizing floor operations, and collaborating on cross-functional initiatives to improve brand representation and customer engagement.
Education
Certification - Hospitality & Tourism
Florida Atlantic University
Boca Raton, FLEnglish Literature, Theater & Speech
Arizona State University
Tempe, AZSkills
- Retail Sales Analysis
- Sales Forecasting Execution
- Sales Process Optimization
- Inventory Control Management
- Merchandise Presentation
- In-Store Promotions
- Vendor Relationship Management
- Customer Experience Enhancement
- POS Systems Optimization
- Retail Business Development
- Cross-Functional Leadership
- Brand Representation
Certification
Project Management Certification
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$65000/yr - $200000/yrTimeline
Retail Sales
Dillard's Inc.
12.2024 - Current
Store Manager
Tina Stephens Group
11.2021 - 11.2024
Director of B2B Development (Consulting)
AZ Mist Systems
01.2021 - Current
General Manager / Owner
Modern Sixties Wine Lounge
11.2017 - 02.2021
Catering & Events Director
Coral Ridge Yacht Club
06.2016 - 11.2017
Membership & Events Director
Coral Ridge Yacht Club
09.2013 - 06.2016
Assistant Manager
Williams-Sonoma / Tommy Bahama / Coach
08.2011 - 09.2013
Certification - Hospitality & Tourism
Florida Atlantic University
English Literature, Theater & Speech
Arizona State University