REBECCA D. MOORE
Woodbridge,VA
Summary
Organized and dedicated Administrative Assistant with years of experience of providing exceptional customer service while working in fast-paced environments. Hardworking team-player with expertise completing various clerical tasks and offering staff support and supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Services Specialist Supervisor
Virginia Heart
08.2018 - 04.2019
- Provided continual evaluation of processes and procedures
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external stakeholders
- Supervised, planned and managed functions pertaining to the Patient Services Center
- Supervised, monitored calls, coached, trained, disciplined, counseled and reviewed colleagues
- Ensured colleagues have appropriate training and other resources to successfully core functions of position
- Acted as information source and answered inquiries from colleagues and external offices while performing proper follow up and gave instructions as needed
- Created and maintained a high-quality work environment
- Prepared and directed schedules, monitored attendance and schedules
- Assisted the Patient Services Manager with daily operation to include the development, analysis and implementation of appropriate staffing levels, scheduling and recognition programs
- Approved and managed the time and attendance system
- Acted as the point of contact for escalated issues and calls
- Established work procedures and processes that supported the practice and departmental standards, procedures and strategic directives.
Patient Services Specialist
Virginia Heart
11.2014 - 08.2018
- Verified patient benefits and obtained prior authorizations and pre-certifications from insurance companies for patient care and services
- Registered patients in EMR system, verifies demographics and updates patient information accordingly
- Collected patient payments, prepares patients receipts and post payments accurately via EMR
- Performed chart preparation ensuring that required documentation is prepared in advance to ensure efficient patient flow
- Provided friendly and efficient telephone services by helping patients with questions and scheduling appointments
- Acted as Supervisor when Supervisor was absent
- As acting supervisor managed office work flow, employee absences and resolved employee and patient issues.
Office Coordinator
Novant Health UVA Health System Bull Run Family
01.2012 - 01.2014
- Managed front office duties and assisted employees when needed
- Assisted the practice office manager with generating financial reports
- Trained new employees to use electronic medical record system (EPIC)
- As an EPIC Super User gained advanced access to EPIC records in order to review and edit files accordingly
- Worked with employees and patients to advocate for their issues and assisted with resolutions
- Ensured that CareFirst patients received all of the benefits that each patient qualified for under the CareFirst Patient Center Medical Home Program.
Medical Assistant
Dr, Kamens, Dr. Cotter
01.2007 - 01.2012
- Answered telephones and assisted with patient services, scheduled appoints, assisted with referrals, verified insurance and collected payments
- Prepared medical charts daily
- Assisted doctors with patient care, including but not limited to obtaining vitals, assisting with medical injections, suture removal and wound care
- Supervised employees, patient intake and care in the absence of clinical floor manager.
Education
Associates - Arts Business Administration
American Intercontinental University
2012
Skills
- Customer Service Standards
- Operational Efficiency
- HIPAA Guidelines
- Manage Records
- Office Supplies and Inventory
- Administrative Support
- Meeting Minutes
- Employee Timesheet Processing
- Data Entry Documentation
- Patient Documentation
- Supervisor
Certification
Montachusett Regional Vocational Technical School Fitchburg, MA
Medical Assistant Certificate, 2007
Timeline
Patient Services Specialist Supervisor
Virginia Heart
08.2018 - 04.2019
Patient Services Specialist
Virginia Heart
11.2014 - 08.2018
Office Coordinator
Novant Health UVA Health System Bull Run Family
01.2012 - 01.2014
Medical Assistant
Dr, Kamens, Dr. Cotter
01.2007 - 01.2012
Associates - Arts Business Administration
American Intercontinental University
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