Summary
Work History
Education
Skills
Timeline
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Rebecca Gillespie

Hertford,NC

Summary


  • Verbal & Written Communication: Strong ability to communicate professionally with customers and team members.
  • Customer Service: Skilled in building positive relationships with customers, resolving issues, and maintaining satisfaction.
  • Scheduling & Dispatching: Experienced in coordinating field service personnel and managing logistical details.
  • Microsoft Office: Proficient in Word, Excel, and Outlook for documentation and communication.
  • Time Management & Multi-tasking: Able to prioritize and manage multiple tasks in fast-paced environments.
  • Attention to Detail: High level of accuracy in document review and adherence to procedures.
  • Problem Solving: Efficiently investigate and resolve customer issues, ensuring smooth service delivery.
  • Available to work flexible hours, including weekends or on-call as needed.
  • Previous experience in scheduling and dispatching field service personnel

Work History

Schedule Coordinator

Hertford Health And Rehabilitation
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Enhanced customer satisfaction with timely coordination of appointments and service requests.

Schedule Coordinator

Shea Post Acute Rehabilitation Center
  • Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
  • Conducted regular audits of employee timesheets for accuracy and compliance with company policies.
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.

Emergency Services Dispatcher

John’s Brothers Security
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Implemented quality assurance processes for evaluating call handling and dispatcher performance, resulting in increased service levels.
  • Handled sensitive information discreetly while maintaining confidentiality in accordance with HIPAA regulations.

Patient Service Representative

DEVITA
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Handled customer service inquiries in person, via telephone and through email.

Patient Care Technician

Fresenius
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Reduced stress for patients and families through effective communication and empathetic support.

Education

Bachelor Of Administration - Analytics

DeVry University

Skills

  • Office administration
  • Customer Service
  • Deadline oriented
  • Task delegation
  • Scheduling
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Timeline

Schedule Coordinator

Hertford Health And Rehabilitation

Schedule Coordinator

Shea Post Acute Rehabilitation Center

Emergency Services Dispatcher

John’s Brothers Security

Patient Service Representative

DEVITA

Patient Care Technician

Fresenius

Bachelor Of Administration - Analytics

DeVry University

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Rebecca Gillespie