Rebecca M. Woods
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Agent
Piedmont Airlines
11.2021 - Current
- Work together as a team to provide excellent customer service
- Meet corporate objectives
- Computerized passenger boarding printing
- Assisting customers with special needs
- Change customer flight itinerary and seat assignments as required
- Assist passengers with disabilities, including, but not limited to, pushing wheelchair
- Rebook and accommodating passengers
- Ramp Agent:
- Boarding, Offloading passenger luggage/baggage-
- Loading Priority Valet Check Baggage Wingwalking
- Use of computers and other electric equipment
- Subject to varied weather conditions
- Elevated noise levels
- Assist passengers with disabilities, not limited to, pushing wheelchairs
- Mandatory overtime
- All shifts including weekends, nights, holidays and/or irregular shifts
Charter
09.2021 - 11.2021
- Raise A Child of The Carolinas (SugarCreek, Academy After School Program)
- Managed -Coordinate over 433 Student/Staff Participants daily
- STREAM- Science, Technology, Reading, Engineering, Art, and Mathematics
- Customer Services- CACFP
- Documentation of attendance
- Incidence reports - detailing
- Oral and written communication to staff/ parents
- New Student Enrollment
- Daily Planning
- Billing & Accounts payable, Excel Spreadsheet, Word Documents
- Conduct employee performance assessments
Corrections Officer -Youth Development Officer 3
NYS Office of Children
08.2018 - 08.2020
- Family Services Harriet Tubman Residential,
- Safety/ Security
- Supervision of Inmate Residents
- Role Modeling
- Corrective Assessment
- Counseling Treatment Facilitator
- Educational Program Manager
- Defuse conflicts among inmates
- Record Keeper Excel, Word
- Billing/ Accounts payable
- Suicide Prevention including but not limited to One on One - Arm Length
- Supervision
Operator
Becky's Play Place Group
02.2012 - 01.2017
- Of Social Services Daycare Unit
- Pre-K curriculum
- Supervise Staff
- Payroll/Email/Facilitate Mtgs
- Daily Preparation of Building
- DSS committee (CSEA) Member
- Record keeping
- Internal audits
- Team meetings presenter
- Managed / Facilitate Training for staff
- Keep Compliance with Regulatory Rules
- Correct non-compliant regulations
- Yearly Mandatory Training Facilitator
- Record Keeping and Documentation
- Fulfill Required Training
- Work individually and Collectively to ensure regulatory compliance is met 24/7
- Proactive with prep work
- Transporting
- Record keep, personal files, Excel spreadsheets
- Safety security of all documents
Child Care Solutions, State Office of
11.2003 - 02.2012
- Managed Over 800 Para-Professional Providers
- Facilitator and Training Manager of all Providers
- Responsible to meet or exceed all performance goals
- Coach and provide career development to the providers
- Correct non-compliant behavior and impose disciplinary through accountability
- Coach one on one services In/out of home
- Create spreadsheets with outcome goals/ predictions individually and collectively as a county
- Provider Services (Family Childcare)
- Supervise County Providers
- Advocate for licensed daycare
- CACFP (Child and Adult Care Food Program) Onondaga County Monitor for
- NYS Dept
- Of Health
- Process claims for CACFP reimbursement checks
- Department of Health (USDA) –
- New York, Children Family Services-Department, Job Plus
- Verification of services provided
- In-home monitoring
- Customer service calls
- Facilitate and Train the Manager of the Provider
- Responsible to meet or exceed all goals
- Coach and provide career development to the staff
- Correct non-compliant behavior and impose disciplinary action as required
- Yearly Mandatory Training Facilitator
- Manage Provider with various task
- Work individually and Collectively to ensure All goals and milestones achieved
Advocate
Catholic Charities, Toomey Residential Services
10.2003 - 03.2008
- For Office of Mental Health and Aging
Family Development Specialist
Catholic Charities, Alliance
11.1998 - 11.2003
- Teach basic living skills to at-risk families
- Anger management, self-control, choice
- Teach budgeting, food prep, and sanitation
- Weekly team meeting
- Daily/weekly/monthly reports
- Assist families where abuse or neglect is likely to occur
- Monitor supervised visits for children and parents DSS
- Assist with anger management classes
Youth Activity Director
Catholic Charities, Toomey Residential, Onondaga County
06.1998 - 05.2002
- Non-Secure Detention (youth specialist)
- Work with family court, Sheriffs & Syr
- Police Dept
- Detain youth in a non-secure setting
- Arrange Dr appointment
- Supervise school settings with non-secure youth
- Transport youth to/from programs
- Maintain relationships w/ foster boarding homes
- Assist in anger management classes Core lessons plans, Youth Advisement Board, Youth Dept
- Leader 120 youth 13-25 age range
Youth Specialist
Berkshire Farm Foster Care
07.1998 - 08.2000
- Work with the family court/Police
- Transport children to/ from safer visits
- Work with probation dept
- Special supervision program
- Monitor children in foster homes
- Anger management
- Teach empowerment
Education
NYS OCFS Academy Certificate of Graduation Limited -Secure Residential Detention -
2018
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Cornell University
2000
Skills
- Cargo and Freight
- Special Requests
- Seating Arrangements
- CRM Software
- Inbound Customer service Information Updates
Timeline
Customer Service Agent
Piedmont Airlines
11.2021 - Current
Charter
09.2021 - 11.2021
Corrections Officer -Youth Development Officer 3
NYS Office of Children
08.2018 - 08.2020
Operator
Becky's Play Place Group
02.2012 - 01.2017
Child Care Solutions, State Office of
11.2003 - 02.2012
Advocate
Catholic Charities, Toomey Residential Services
10.2003 - 03.2008
Family Development Specialist
Catholic Charities, Alliance
11.1998 - 11.2003
Youth Specialist
Berkshire Farm Foster Care
07.1998 - 08.2000
Youth Activity Director
Catholic Charities, Toomey Residential, Onondaga County
06.1998 - 05.2002
NYS OCFS Academy Certificate of Graduation Limited -Secure Residential Detention -
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Cornell University