Summary
Overview
Work History
Education
Skills
public speaking, drum playing
Timeline
Generic

Dennis Strode

Lansing,MI

Summary

Experienced professional focused on meeting or exceeding objectives seeking Gate Agent position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Gate Agent. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Proficient [Job Title] with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

39
39
years of professional experience

Work History

Customer Service Agent

Strudwick Adult Fostercare
Lansing, MI
10.2009 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Educated customers on company systems, form completion and access to services.

Flight Attendant

Endeavor Airlines
Detroit, MI
01.2011 - 04.2022
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Customer Service Specialist

Verizon Wireless
Lansing, MI
02.1994 - 05.2009
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Education

Associate of Applied Science - Computer Technology

Devry Institute of Technology
Columbus OH
02.1994

High School Diploma -

J.W. Sexton High School
Lansing, MI
06.1988

Skills

  • Cargo and Freight
  • Special Requests
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Critical Thinking
  • Active Listening
  • Customer Documentation Review
  • Emergency Procedures
  • Accommodation Planning
  • Time Management
  • Customer Needs Assessments
  • Training Junior Team Members
  • Creative Solutions
  • Insurance Policies
  • Special Events

public speaking, drum playing

I often speak to large groups of people on the weekends that cover a number of topics including problem solving and how to find information on specific topics that they are researching. I also speak at nursing homes to address topics that they deal with concerning being lonely and other love ones who have passed on. I give them words of encouragement to help ensure them that they are not alone.

Timeline

Flight Attendant

Endeavor Airlines
01.2011 - 04.2022

Customer Service Agent

Strudwick Adult Fostercare
10.2009 - Current

Customer Service Specialist

Verizon Wireless
02.1994 - 05.2009

Associate of Applied Science - Computer Technology

Devry Institute of Technology

High School Diploma -

J.W. Sexton High School
Dennis Strode