Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Rebeccah Miraflores

Covington,LA

Summary

Dynamic and results-driven professional with extensive experience at Hilton New Orleans Airport, excelling in cash handling and customer service. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Recognized for maintaining financial integrity and fostering a welcoming environment, consistently exceeding service expectations.

Overview

5
5
years of professional experience

Work History

Cashier

Walmart
Covington, LA
03.2009 - 01.2010
  • Discounted purchases through efficient coupon scanning and redemption.
  • Processed credit card, cash, and check payments with high accuracy.
  • Answered customer inquiries and provided detailed store information.
  • Conducted price checks on special orders and discounts as requested.
  • Maintained organized and clean checkout areas to enhance customer experience.
  • Assisted customers over the phone with inquiries regarding store operations.
  • Verified age eligibility for alcohol and tobacco purchases with diligence.
  • Stocked shelves to ensure product availability and optimal presentation.

Room Service Attendant

Hilton New Orleans Airport
Kenner, LA
10.2004 - 02.2009
  • Ensured cleanliness of work area, maintaining counters and tables throughout shifts.
  • Delivered food items to guest rooms promptly to enhance guest experience.
  • Accurately handled cash transactions during shifts to maintain financial integrity.
  • Served food and beverages, adhering to high service standards for customer satisfaction.
  • Suggested food and beverage upsells to drive additional revenue.
  • Replenished linens, towels, and amenities according to established standards.
  • Gathered customer feedback on meals to assess satisfaction levels.
  • Reported maintenance issues promptly to management for swift resolution.

Restaurant Cashier

Hilton New Orleans Airport
Kenner, LA
10.2004 - 02.2009
  • Executed opening and closing procedures, including cash drawer reconciliation and deposit preparation.
  • Processed payments efficiently using POS system, accepting cash, credit cards, and checks.
  • Provided exceptional customer service by addressing inquiries promptly and resolving complaints professionally.
  • Maintained accurate daily sales report logs to track transaction details.
  • Trained new staff on cashier procedures to enhance team performance.
  • Ensured cleanliness and organization of check-out areas to promote a welcoming environment.
  • Greeted customers warmly, responding to questions about menu items and services.
  • Collaborated with team members to complete tasks as requested by supervisors.

Banquet Server

Hilton New Orleans Airport
Kenner, LA
10.2004 - 02.2009
  • Upheld exceptional food, beverage, and service standards to exceed customer expectations.
  • Provided prompt, friendly service during banquets and catered events.
  • Communicated special guest requests to chefs for timely accommodations.
  • Cleared used plates and utensils promptly post-meal service.
  • Replenished buffet lines with fresh items as needed.
  • Served beverages and appetizers efficiently to enhance guest experience.
  • Assisted in setup and breakdown of banquet tables and equipment.
  • Resolved guest complaints swiftly to ensure satisfaction.

Education

Associate of Science - Business Administration

Delgado Community College
New Orleans, LA
12-2009

Some College (No Degree) - Nursing

Cy-Fair College
Houston, TX

Skills

  • Cash handling and POS operation
  • Customer service excellence
  • Cash drawer reconciliation
  • Conflict resolution strategies
  • Attention to detail
  • Product expertise
  • Problem solving skills
  • Food service management
  • Bilingual communication

Affiliations

  • Photography
  • Event Decorator
  • Making organic cosmetics

Accomplishments

  • Recognition in exceptional customer service

Languages

Spanish
Limited

References

References available upon request.

Timeline

Cashier

Walmart
03.2009 - 01.2010

Room Service Attendant

Hilton New Orleans Airport
10.2004 - 02.2009

Restaurant Cashier

Hilton New Orleans Airport
10.2004 - 02.2009

Banquet Server

Hilton New Orleans Airport
10.2004 - 02.2009

Associate of Science - Business Administration

Delgado Community College

Some College (No Degree) - Nursing

Cy-Fair College

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