Rebecka (Charlize) Kemmerer
Rio Rancho
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank of America
Rio Rancho, NM
06.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed account maintenance tasks, ensuring accuracy and compliance with banking regulations.
- Assisted clients in navigating digital banking tools, promoting user-friendly experiences.
- Trained new team members on service protocols and best practices, fostering a collaborative environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Expert
T-Mobile
Albuquerque
02.2022 - 06.2025
- Handle customer calls with empathy and urgency, ensuring prompt issue resolution and customer satisfaction
- Demonstrated flexibility and adaptability by successfully managing multiple chat support tools simultaneously as required based on shifting business needs during peaks or lulls throughout each workday consistently without fail across entire duration employed.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant, Social Media Intern
E Noir Salon
Albuquerque
01.2019 - 12.2021
- Managed executive's calendar, ensuring deadlines and meetings were met, boosting time management
- Prepared accurate expense reports and paperwork, ensuring timely submissions
- Procured supplies, maintaining stock levels to reduce downtime
- Managed incoming calls and emails, improving executive's communication efficiency
- Contributed to social media outreach, content development and schedule management.
- Increased brand visibility by creating and implementing targeted social media campaigns.
Education
Associate of Applied Science - Cosmetology
Central New Mexico Community College
Albuquerque, NM05.2028
Skills
- De-escalation techniques
- Adaptability
- Policies and procedures adherence
- Social media literacy
- Efficient workflow management
- Building rapport
Timeline
Customer Service Representative
Bank of America
06.2025 - Current
Customer Service Expert
T-Mobile
02.2022 - 06.2025
Assistant, Social Media Intern
E Noir Salon
01.2019 - 12.2021
Associate of Applied Science - Cosmetology
Central New Mexico Community College