Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additionalinformation
Certification
Relocation
Personal Information
Affiliations
Additional Information
Timeline
Generic

Rebecka Spears

Springfield,OR

Summary

Moved from Utah to Oregon Jan 2022 for daughter's college. She's since moved to Utah so I'm an empty nester, bored, don't know anyone, & need to get out of the house. I've worked 30+ years until moving to Oregon, wanted to spend time with my youngest & get to know Oregon. 20 years in Healthcare in multiple office positions, 5 years restaurant assistant manager, this is the first time unemployed except side jobs. I love Oregon & would love to know the people now.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
01.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes
  • Kept detailed mileage and fuel reports to track overall fuel costs
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Accept orders through app, customers requesting restaurant or grocery items
  • Delivery area Springfield/Eugene
  • Average customer rating deliveries is 4.89 out of 5
  • Acceptance Rate 94%
  • Completion Rate 100%
  • On time or early 93% (still getting to know the area)
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Followed corporate procedures to maintain company and customer data confidentiality
  • Delivered packages to customer doorsteps and business offices
  • Verified accuracy of all deliveries against order forms.

Cashier

Chevron
05.2023 - 06.2023
  • Served breakfast/lunch weekdays
  • Cash handling
  • Stocking
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Lottery.

Housekeeper

IHG Hotels & Resorts/EVEN Hotel
04.2022 - 09.2022
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Verified cleanliness and organization of storage areas and carts
  • Worked on cleaning team to service hotels & offices
  • Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Adhered to professional house cleaning checklist
  • Operated electronic backpack vacuums and floor sweepers
  • Dusted picture frames and wall hangings with cloth
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
  • Handled requests for extra linens, toiletries and other supplies
  • Restocked cleaning storage cabinets, carts and baskets for easy use
  • Scrubbed floors with special cleaners and equipment to achieve deep clean
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations
  • Changed bed linens and collected soiled linens for cleaning.

Delivery Driver

DoorDash
04.2020 - 12.2021
  • Completed on-time deliveries by choosing best and most efficient routes
  • Kept detailed mileage and fuel reports to track overall fuel costs
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Accept orders through app, customers requesting restaurant or grocery items
  • Delivery area Springfield/Eugene
  • Average customer rating based on last 100 deliveries 4.88 out of 5
  • Acceptance Rate 91%
  • Completion Rate 99%
  • On time or early 95%
  • Lifetime deliveries not including cancelled orders 203
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Followed corporate procedures to maintain company and customer data confidentiality
  • Delivered packages to customer doorsteps and business offices
  • Verified accuracy of all deliveries against order forms.

Account Resolution Specialist/Patient Service Representative Team Lead

Intermountain Healthcare
08.2001 - 05.2021
  • Monitored aging accounts and reached out to customers to discuss payments
  • Completed in-depth research to investigate claims and resolve problems
  • Documented all actions performed and interactions with customers
  • Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed
  • Intermountain LDS Hospital Patient Account Services, Aug 2001-Sept 2006, registered patients for outpatient lab work, received samples from physician offices, dropped off by courier
  • When not registering, assisted with entering lab charges for Billing
  • Registrar first 2 years part time, Team Lead another 2 years part time, 1 year Office Coordinator full time, scheduled co-workers, monitored timecards, assist with patient complaints, train & mentor new employees
  • Intermountain Central Lab Patient Account Services, Sept 2006-July 2007, Office Coordinator full time, same as above position at LDS Hospital
  • Intermountain Laboratory Billing, July 2007-June 2020, Account Resolution Specialist, Team Lead, Office Coordinator full time, insurance billing & some coding, phone calls, training new employees
  • Intermountain Taylorsville Clinic Dermatology, June 2020-May 2021, Patient Service Representative full time, checked patient's in/out, scheduled/rescheduled/canceled appointments, sold skin care products, cleaned lobby every 30 minutes, scanned/filed patient documents.

Assistant Manager

Training Table
02.1996 - 08.2001
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Created employee schedules to align coverage with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Mentored team members to enhance professional development and accountability in the workplace
  • Supervised day-to-day operations to meet performance, quality, and service expectations
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Cleared tables, washed dishes, signed for merchant deliveries, morning & afternoon food prep, took customer orders via phone & in person, cooked food.

Cashier

Blockbuster Video
06.1999 - 09.1999
  • Greeted customers entering the store and responded promptly to customer needs
  • Handled money
  • Restocked videos.

Cashier

Scott Adams Photography/Kiddie Kandids
06.1997 - 06.1999
  • Greeted customers
  • Traveled to preschools, elementary schools, middle/junior highs & high schools throughout Utah, Nevada, Idaho & Colorado for school pictures in the fall & spring seasons
  • Printed, cut & shipped pictures in the lab when not traveling
  • Equipment set up
  • Cash handling.

Cashier

Kmart
02.1995 - 02.1996
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers locate items
  • Restocked and organized merchandise in front lanes
  • Greeted customers entering the store and responded promptly to customer needs
  • Answered questions about store policies and addressed customer concerns
  • Handled money.

Education

High School Diploma -

Taylorsville High School
Taylorsville, UT
06.1997

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration

Accomplishments

Accounting I&II certified

Additionalinformation

01/2030, Oregon, C474555, Former Utah Girl Scout Troop Leader/Volunteer & Cookie Manager, 2004-2016

Certification

  • OLCC Liquor Service Permit, 04/2023, 04/2028, 200X73, 357-4845
  • OLCC Marijuana Worker Permit, 05/2022, 05/2027, 12553969, 185ST2
  • EFoodcard Food Handlers Permit, 02/2022, 02/2025, ORFC-2426296

Relocation

01/2022, Relocated to Oregon. Youngest child accepted at Bushnell University in Eugene, husband and I moved with her.

Personal Information

Title: Housekeeper, Delivery Driver, Cashier, Office Coordinator

Affiliations

Volunteer for Girl Scouts of America, troop leader & cookie manager, 10+ years

Additional Information

Food Handler's Permit

OLCC Alcohol Permit

OLCC Marijuana Permit

Timeline

Cashier

Chevron
05.2023 - 06.2023

Delivery Driver

DoorDash
01.2023 - Current

Housekeeper

IHG Hotels & Resorts/EVEN Hotel
04.2022 - 09.2022

Delivery Driver

DoorDash
04.2020 - 12.2021

Account Resolution Specialist/Patient Service Representative Team Lead

Intermountain Healthcare
08.2001 - 05.2021

Cashier

Blockbuster Video
06.1999 - 09.1999

Cashier

Scott Adams Photography/Kiddie Kandids
06.1997 - 06.1999

Assistant Manager

Training Table
02.1996 - 08.2001

Cashier

Kmart
02.1995 - 02.1996

High School Diploma -

Taylorsville High School

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Rebecka Spears