Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Abrams

Bentonville,AR

Summary

Dynamic customer support professional with proven expertise at Lowe's Home Improvement in resolving complex issues and enhancing customer satisfaction. Skilled in technical guidance and order accuracy, I excel in fast-paced environments, ensuring seamless transactions and fostering loyalty through exceptional service. Committed to delivering results and improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Support Associate (ASCO / MST)

Lowe's Home Improvement
Bentonville, USA
04.2025 - Current
  • Resolve checkout, billing, and scanning discrepancies in high-volume retail environment while maintaining accuracy and customer satisfaction
  • Provide step-by-step technical guidance to customers experiencing self-checkout difficulties, reducing wait times and improving transaction completion rates
  • Utilize mobile inventory systems to efficiently locate products and answer customer inquiries, ensuring accurate product availability information
  • Coordinate tool rentals and loading assistance while adhering to loss-prevention procedures and safety protocols

Greenhouse Management Associate

Westwood Gardens
Rogers, USA
08.2024 - 04.2025
  • Delivered expert product guidance and detailed plant care recommendations to diverse customer base, building loyalty through knowledgeable service
  • Maintained clean, organized, and customer-ready retail environments that enhanced shopping experience and product visibility
  • Assisted customers with personalized product selection to meet individual needs, preferences, and growing conditions

Customer Service & Order Support Associate

Flowerama
Rogers, USA
01.2022 - 08.2024
  • Managed inbound phone and in-person orders with precise documentation, ensuring zero errors in order fulfillment
  • Coordinated custom floral requests while consistently meeting time-sensitive deadlines for events and deliveries
  • Maintained high accuracy in order processing and proactive customer communication throughout order lifecycle

Education

High School Diploma -

Rogers High School
Rogers, Ar
01-2011

Skills

  • Customer Issue Resolution & De-escalation
  • Customer care recommendations
  • Remote Phone & Chat Support
  • Order, Billing & Checkout Accuracy
  • POS & Self-Checkout Systems
  • Clear Written & Verbal Communication
  • Documentation & Ticketing Systems
  • Time Management & Multitasking
  • Independent Remote Work Discipline
  • Mobile inventory systems
  • Technical guidance
  • Checkout management
  • Order processing accuracy

Timeline

Customer Support Associate (ASCO / MST)

Lowe's Home Improvement
04.2025 - Current

Greenhouse Management Associate

Westwood Gardens
08.2024 - 04.2025

Customer Service & Order Support Associate

Flowerama
01.2022 - 08.2024

High School Diploma -

Rogers High School
Rebekah Abrams