Candace Holmes
Memphis,TN
Summary
Customer support professionalism with experience in high-volume call centers and healthcare environments, delivering efficient service through phone and written communication channels. Skilled in resolving transactional and customer issues; meeting performance metrics, and maintaining a positive customer experience in fast-paced environments. Strong written communicators with a solution-focused mindset and ability to adapt quickly to changing priorities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Health
Memphis, TN
01.2022 - Current
- Provide high-volume customer support by assisting patients with prescription fulfillment, insurance issues, and account-related concerns
- Communicate with customers through phone and written systems to resolve issues efficiently and accurately
- Investigate and resolve transaction-related issues including insurance delays, payment concerns, and prescription access barriers
- Ensure timely processing of customer requests while maintaining HIPAA compliance and documentation accuracy
- Consistently deliver empathetic, solution-focused communication in sensitive and urgent situations
- Resolve an average of 50+ customer inquiries daily, maintaining accuracy and professionalism under pressure
- Support operational efficiency by identifying recurring issues and escalating process improvement opportunities
Environmental Services Technician
Regional One Health
Memphis, TN
01.2020 - 01.2022
- Maintained clean and safe hospital environments by following strict sanitation and infection control protocols
- Supported patient care experience by ensuring high standards of cleanliness and safety
- Worked efficiently in a fast-paced healthcare setting requiring attention to detail and consistency
Call Center Representative
Pizza Hut
Memphis, TN
01.2019 - 01.2020
- Handled high-volume inbound calls, processed orders, and resolved customer concerns quickly and accurately
- Provided customer support through phone communication, ensuring clear and professional service
- Assisted with order issues, complaints, and account inquiries while maintaining customer satisfaction
- Promoted menu items and promotions to enhance customer experience and increase sales
- Maintained performance metrics including speed, accuracy, and customer satisfaction
Teacher Assistant
Porter-Leath
Memphis, TN
01.2017 - 01.2019
- Supported classroom operations, lesson planning, and student development activities
- Communicated with staff and parents regarding student progress and needs
- Maintained structured, safe, and supportive learning environment
Lead Teacher / Childcare Provider
Great Beginnings Daycare
Memphis, TN
01.2014 - 01.2017
- Developed and implemented lesson plans for early childhood education
- Communicated daily with parents regarding child progress and behavior
- Managed multiple responsibilities in a fast-paced childcare environment
Manager
Dairy Queen
Memphis, TN
01.2010 - 01.2014
- Supervised and trained employees while ensuring strong customer service standards
- Managed scheduling, inventory, and daily operations in a high-volume environment
- Resolved customer concerns and ensured satisfaction through effective problem-solving
Warehouse Picker/Packer (Seasonal)
Amazon
Memphis, TN
01.2009 - 01.2014
- Picked, packed, and processed orders using RF scanners with speed and accuracy
- Maintained productivity and quality standards in a fast-paced fulfillment environment
- Followed strict safety procedures and operational guidelines
Education
Child Development Associate (CDA) -
Southwest Tennessee Community College
01-2012
High School Diploma - undefined
Fairley High School
01-2009
Skills
- Technical Skills
- Customer Support Platforms & Ticketing Systems
- Google Workspace (Docs, Sheets, Gmail)
- Microsoft Office (Word, Excel, Outlook)
- Prescription & Order Data Entry Systems
- Insurance Verification & Claims Support
- Multi-line Phone & Communication Systems
- Chat, Email & Written Customer Support
- Customer Issue Resolution & De-escalation
- Time Management & Multitasking
- Attention to Detail & Accuracy
- Adaptability in Fast-Paced Environments
- Team Collaboration & Positive Attitude
Certification
- CPR / First Aid Certified
- HIPAA & Infection Control Training
Timeline
Customer Service Representative
CVS Health
01.2022 - Current
Environmental Services Technician
Regional One Health
01.2020 - 01.2022
Call Center Representative
Pizza Hut
01.2019 - 01.2020
Teacher Assistant
Porter-Leath
01.2017 - 01.2019
Lead Teacher / Childcare Provider
Great Beginnings Daycare
01.2014 - 01.2017
Manager
Dairy Queen
01.2010 - 01.2014
Warehouse Picker/Packer (Seasonal)
Amazon
01.2009 - 01.2014
High School Diploma - undefined
Fairley High School
Child Development Associate (CDA) -
Southwest Tennessee Community College