Robin Hill
St. Louis,MO
Summary
Highly skilled customer service and healthcare professional who is seeking a challenging position within a reputable company where I can enhance and utilize my current skills, gain further knowledge, and advance into leadership roles.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Verizon
Saint Louis , MO
12.2024 - 08.2025
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Logistics Administrator
SKF
St. Louis, USA
11.2023 - 05.2024
- Planning shipments based on product availability and customer requests
- Tracking orders to ensure timely deliveries
- Preparing shipping documents (like invoices, purchase orders and bills of lading)
- I prepared spreadsheets using Excel to store data in the system
- I used Microsoft word and made PowerPoints that was needed for certain projects at hand
- I answered emails to communicate about products and shipments
- I made outgoing calls to customer to plan pick ups
Customer Service Representative
Concentrix
Arnold, USA
10.2021 - 07.2023
- I work for the project with state Farm remotely
- I answer calls assist customer with information they need to know about their home and auto insurance, faxing and emailing documents, problem solving, troubleshooting devices and transferring to the right department while being understanding and showing sympathy
Warehouse Associate
EXPRESS EMPLOYMENT PROFESSIONALS
08.2020 - 11.2021
- As a Warehouse Associate I prepared goods for shipment, stack and pile goods into containers, packed products following specific instructions, cleaned and prepared containers for packing, checked to ensure containers are damage free, maintained database of packages, removed defective products and materials, moved completed packages for loading, and daily cleaning and stocking tools
Direct Support Professional
Help at Home
Saint Louis County, USA
05.2016 - 08.2020
- As a Direct Support Professional I assisted patients daily by grooming, medication administration, toileting, meal preparation, mobility assistance, light housekeeping, multi-tasking through several systems documenting daily behavior of patients, ensuring all HIPAA guidelines were followed, stocked necessary inventory and answered general inquiries
Caregiver
CONTINUUM HEALTHCARE
08.2016 - 05.2017
- As a Direct Support Professional I assisted patients daily by grooming, medication administration, toileting, meal preparation, mobility assistance, light housekeeping, multi-tasking through several systems documenting daily behavior of patients, ensuring all HIPAA guidelines were followed, stocked necessary inventory and answered general inquiries
Customer Service Representative
CONVERGYS
12.2013 - 08.2016
- As a Customer Service Representative I handled one hundred plus inbound calls daily assisting customers troubleshooting internet and home security, troubleshooted internet services, dispatched technicians to handle complex issues, processed payments, cross-sell/up-sell products, and answered general inquiries
Education
HIGH SCHOOL DIPLOMA -
Construction Careers Charter High School
St. Louis, MO01.2012
Skills
- Communication Skills
- Interpersonal Skills
- Administrative Skills
- Technical Skills
- Direct Patient Care
- Mobility Assistance
- Medical Terminology
- Product Knowledge
- Attention to Detail
- Active Listening
- Time Management
- Multi-Task
- Leadership
- Conflict Resolution
- Project Management
- Vital Signs
- Bathing
- Grooming
- Microsoft Office
- Data Entry
- Technical Support
- Sales
- Cross-sell/Up-sell
- Organization
- Customer service
- Technical support
- Microsoft Word
- Microsoft Outlook
- Logistics
- Phone etiquette
- Accounts receivable
- Accounting
- Customer support
Timeline
Customer Service Representative
Verizon
12.2024 - 08.2025
Logistics Administrator
SKF
11.2023 - 05.2024
Customer Service Representative
Concentrix
10.2021 - 07.2023
Warehouse Associate
EXPRESS EMPLOYMENT PROFESSIONALS
08.2020 - 11.2021
Caregiver
CONTINUUM HEALTHCARE
08.2016 - 05.2017
Direct Support Professional
Help at Home
05.2016 - 08.2020
Customer Service Representative
CONVERGYS
12.2013 - 08.2016
HIGH SCHOOL DIPLOMA -
Construction Careers Charter High School
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