Rebekah Bogarin
Summary
Skilled in leadership, team building, P&L management and adept at fostering customer relations, driving satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Regal Beagle Lounge
Ypsilanti, Mi
07.2022 - 05.2025
- Maximized efficiency by training & coaching staff.
- Product inventory & ordering
- Social Media & Event Booking
- Implemented strategies to increase sales
- Scheduled maintenance & repairs
- Created policy procedures to streamline operations.
Office Operations Manager
Mega Grow Mart LLC
Ann Arbor, MI
09.2021 - 04.2023
- Collected and remitted payment from Cannabis facilities to horticultural wholesale distributors via invoicing
- Facilitated business and client relationships between national wholesale distribution companies
- Collected and remitted Sales tax via nexus in 48 states
- Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
- Collaborated with other department heads to identify areas of improvement
- Monitored daily cash discrepancies & reduced financial inconsistencies
- Reduced financial inconsistencies while assessing and verifying billing invoices
Licensed Esthetician
Bellanina Day Spa
Ann Arbor, MI
09.2020 - 11.2021
- Maintained clean and sanitary conditions that comply with state & industry regulations. *Infection Control Certified
- Recommended commission based retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Educated patients on treatment options.
- Handled busy schedules and stayed on top of key deadlines.
- Analyzed skin condition and made appropriate product recommendations.
Bartender Shift Manager
Bar Louie
Ann Arbor, MI
06.2012 - 11.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Knowledge and expertise on over 30 handcrafted house cocktails and beverages
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Esthiology -
Douglas J. Aveda
Ann Arbor, MI07.2020
Exercise Science
Washtenaw Community College
Ann Arbor, MISkills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Verbal and written communication
- Administrative skills
- P&L management
Certification
- Servsafe Manager Certified
- Tips Alcohol Certified
- Infection Control Certified
Timeline
General Manager
Regal Beagle Lounge
07.2022 - 05.2025
Office Operations Manager
Mega Grow Mart LLC
09.2021 - 04.2023
Licensed Esthetician
Bellanina Day Spa
09.2020 - 11.2021
Bartender Shift Manager
Bar Louie
06.2012 - 11.2019
Esthiology -
Douglas J. Aveda
Exercise Science
Washtenaw Community College