Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebekah Brooks

San Antonio,TX

Summary

Adept in resolving issues and providing exceptional customer service, I enhanced productivity at USAA by streamlining claim processes. My expertise in effective communication and transaction review led to improved customer experiences at JPMorgan Chase, demonstrating my ability to manage sensitive situations with professionalism and empathy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Contact Center Representative

USAA
San Antonio, TX
01.2024 - 05.2024
  • Streamlined claim processes for enhanced productivity and reduced turnaround time.
  • Documented property claims first notice of loss
  • Gave updated statuses on claims
  • Large call volume

Auto Claims Adjuster

Allcat Claims Service
San Antonio, TX
06.2023 - 01.2024
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages
  • Documented all findings in concise reports.
  • Reached out to all parties and worked on different sections of the claim

Fraud Claims /debit Card Fraud Specialist

JPMorgan Chase
San Antonio, TX
11.2020 - 01.2023
  • Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
  • Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
  • Streamlined the process for handling disputed transactions, resulting in faster resolutions and improved customer experience.
  • Took fnol for fraud claims
  • Answered any status questions
  • Cleared declined debit transactions

Education

St Philips
San Antonio, TX

Diploma -

Winston Churchill High School
San Antonio, TX
06.2016

Skills

  • Resolving issues
  • Call Center Customer Service
  • Effective Communication
  • Verbal and written communication
  • Transaction review

Certification

  • All lines Adjuster License -2023-2025

Timeline

Contact Center Representative

USAA
01.2024 - 05.2024

Auto Claims Adjuster

Allcat Claims Service
06.2023 - 01.2024

Fraud Claims /debit Card Fraud Specialist

JPMorgan Chase
11.2020 - 01.2023

St Philips

Diploma -

Winston Churchill High School
Rebekah Brooks