Rebekah Butler
Sanford,NC
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Telecommunicator bringing 17 years' experience in the field. Highly-motivated employee with desire to take on new challenges. Capable of working with staff to meet the needs of the 911 industry in addition to the needs of Moore County Public Safety. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Desiring a long-term position with Moore County Public Safety
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Telecommunicator
Moore County Public Safety
Carthage, NC
02.2022 - Current
- 911 Telecommunicator
- Dispatch for 9 municipalities, 15 fire departments and Moore county EMS. In addition notifying additional resources. State Highway Patrol, Air Care, Animal control, North Carolina Department of Transportation.
- Entry of Division of Criminal Information into database
- Read maps and dispatch personnel to correct response locations
- Handle high-stress multi-personnel calls while making quick decisions
- Lead Telecommunciator answering to immediate supervisors, directly supervising 3-4 employees assigned to my shift
- Training of new hires
- DCI TAC responsible for maintained all DCI Certifications, DCI Module I training, prepare for audits
Communcation Specialist
Moore County Public Safety
Carthage, NC
06.2021 - Current
- 911 Telecommunicator responsible for working console
- Specializes in Training and Quality Assurance
- Records Custodian
- Payroll for E-911 staff
- Contact for outside vendors that service Moore County E-911 equipment
- Participate in interviews for new hires and promotional processes
- Responsible for testifying in court as a representative for E-911 records
- First contact for equipment failure
- Modifying or updating Standards Operating Guidelines
- Scheduling for E-911 staff
- Assisting leads with questions or concerns regarding squads
- Division of Criminal Information TAC for the agency
- Responsible for DCI Audits to include the municipality of Vass and Robbins
- Maininting my current certification
- Cultivating positive relationships between administration and staff
Telecommunicator Shift Supervisor
Harnett County Sheriff's Office
Lillington, NC
05.2009 - 06.2021
- Answered 911 calls from the public and non emergency calls for Harnett county Sheriff Office.
- Dispatch for Harnett County Sheriff's Office, 5 police departments and all of Harnett County Fire and EMS units.
- Notification of additional resources I.E Detectives, Duty Officer, Animal Control, Public Works, Social Services, NCSHP, Lifelink for Aircare.
- Entry of DCI files as well as maintaing DCI hot files for all municipalities.
- Read maps and dispatch personnel to correct response location
- Answer to chain of command
- Direct Supervisor of 5 employees assigned to my shift
- Training new hires on console
- Handled high stress mult-personnel calls while making quick decisions.
Telecommunicator
Pasquotank-Camden Central Communications Center
Elizabeth City, NC
10.2007 - 05.2009
- Answer 911 calls from the public and non emergency calls for Pasquotank and Camden Counties
- Dispatching for Elizabeth City Police Departmentm, Camden and Pasquotank Sheriff Office, multiple fire and EMS agencies
- Notification of additional resources such as animal control, NCSHP and Sentara Aircare
- Entry of DCI files
- Read maps and dispatched personnel to correct response location
- Handled high stress mullti-personnel calls while making quick decisions
- Answered to immediate supervisors
Education
High School Diploma -
College of Albemarle
Elizabeth City, NC01-2001
Skills
- Sheriff Training and Standards Telecommunicator Certification
- TERT Basic Course
- TERT Team Leader
- DCI TAC
- DCI Module I, II & III
- NIMS 100, 200, 300, 400, 700 & 800
- SARTOPA Training
- Emergency Medical Dispatch-Q Priority Dispatch
- Emergency Police Dispatch-Q Priority Dispatch
- Emergency Fire Dispatch-Q Priority dispatch
Affiliations
- I enjoy being outside when I am off of work. Spending time with my husband remodeling our house. We also enjoy going to Farmer's Markets during the warmer weather.
Certification
- Radio Program Technician
- CJIS Security Awareness Training 08/10/2022
- CTO 08/30/2022
- DCI Modules I, II & III 02/01/2024
- DCI TAC Coordinator 07/25/2022
- Emergency Fire Dispatch Q 09/22/2022
- Emergency Medical Dispatch Q 09/09/2022
- Emergency Police Dispatch Q 09/22/2022
- TERT
- TERT Team Leader
- NFA Leadership I, II & III 05/23/2022
- NIMS 100, 200, 700 & 800 02/06/2023
- NIMS 300 & 400 03/25/2022
- PSAP Manager Course 08/12/2022
- Sheriff Training & Standards
- Telecommunicator Supervisor Training 10/19/2017
- Communcations Center Manager Program
- SARTOPA Training
References
References available upon request.
Timeline
Lead Telecommunicator
Moore County Public Safety
02.2022 - Current
Communcation Specialist
Moore County Public Safety
06.2021 - Current
Telecommunicator Shift Supervisor
Harnett County Sheriff's Office
05.2009 - 06.2021
Telecommunicator
Pasquotank-Camden Central Communications Center
10.2007 - 05.2009
High School Diploma -
College of Albemarle
- Radio Program Technician
- CJIS Security Awareness Training 08/10/2022
- CTO 08/30/2022
- DCI Modules I, II & III 02/01/2024
- DCI TAC Coordinator 07/25/2022
- Emergency Fire Dispatch Q 09/22/2022
- Emergency Medical Dispatch Q 09/09/2022
- Emergency Police Dispatch Q 09/22/2022
- TERT
- TERT Team Leader
- NFA Leadership I, II & III 05/23/2022
- NIMS 100, 200, 700 & 800 02/06/2023
- NIMS 300 & 400 03/25/2022
- PSAP Manager Course 08/12/2022
- Sheriff Training & Standards
- Telecommunicator Supervisor Training 10/19/2017
- Communcations Center Manager Program
- SARTOPA Training
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