Rebekah C. Knighton
Sugarland ,TX
Summary
HR professional with extensive experience in compliance training, I9 verification, and employee development, showcasing a history of career advancement within the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Service Manager
Saltgrass Steakhouse, Landry's
Houston, TX
08.2023 - Current
- Led service delivery initiatives, enhancing customer satisfaction through strategic operational improvements.
- Managed cross-functional teams to streamline processes and optimize service efficiency.
- Developed training programs for staff, fostering skill enhancement and knowledge sharing.
- Analyzed service metrics to identify trends, driving data-informed decision-making for process enhancements.
- Mentored junior managers, cultivating leadership skills and promoting a collaborative team environment.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Hired, trained and supervised team of service staff members to meet business goals.
Server/Host/To-Go Delivery
Saltgrass
Katy, TX
06.2020 - 08.2023
- Greet and serve guests with a guest first attitude. Correctly ring in bar drinks and food using the read and review system. Entertain guests. And use teamwork to ensure an hundred percent guest first atmosphere.
Server
Denny’s
Katy, TX
03.2020 - 06.2020
- Take and serve my guests. Delight my guests and provide great customer satisfaction.
Server
Denny’s
Huntsville, TX
10.2019 - 03.2020
- Take and serve my guests. Delight my guests and provide great customer satisfaction.
Hostess/Cashier
Bandera Bar & Grill
Huntsville, TX
06.2017 - 08.2018
- Seat Guest. Provide customer satisfaction. Operate a cash register and handle money. Take and put in To-Go orders.
Education
Associate of Arts - Humanities
Lone Star College
CypressDiploma - undefined
Huntsville High School
Huntsville, TX05.2019
Skills
- Leadership
- Cash register
- Money Handling
- Guest Satisfaction
- Train New Servers
- Handle Food
- Workplace safety
- Team leadership
- Verbal and written communication
- Employee training and development
- Office administration
- Employee supervision
- Leadership development
- Employee relations
- Staff management
- Inventory management
- Shift scheduling
- Performance evaluations
- Forecasting
- Regulations compliance
LANGUAGES
Enligh
Learning Spanish
AWARDS
Letterman Recipient- 2019- Wrestling, Wrestling Varsity/JV Manager 2017-2018 2018-2019, 2nd place- Regionals- Dance Showcase USA - 2016, Elite Gold- Regionals- Dance Showcase USA - 2016, UIL District One-Act Play Zone 2 Advancing Play 2017, International Thespian- Drama Club - 2017
Certification
TABC certified
Food Handlers
Food Safety
Timeline
Senior Service Manager
Saltgrass Steakhouse, Landry's
08.2023 - Current
Server/Host/To-Go Delivery
Saltgrass
06.2020 - 08.2023
Server
Denny’s
03.2020 - 06.2020
Server
Denny’s
10.2019 - 03.2020
Hostess/Cashier
Bandera Bar & Grill
06.2017 - 08.2018
Associate of Arts - Humanities
Lone Star College
Diploma - undefined
Huntsville High School