Kiana Burklund
Elk River,MN
Summary
Highly motivated Senior Service Manager with 11 years of restaurant and Texas Roadhouse experience. Excellent communication skills with proven organization skills, and dedicated leadership. Passionate about operations and guest needs. Empowering leader with passion for developing team members, with a focus on legendary service and guest feedback.
Overview
11
11
years of professional experience
Work History
Senior Service Manager
Texas Roadhouse
10.2017 - Current
- Maintained team productivity and quality of service by pushing and maintaining clear expectations.
- Monitored team performance, and provided proper front of house training.
- Oversaw training of more then 150 team members.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly deposits
- Controlled labor hours and inventory costs.
- Reviewed and wrote all front of house employee schedules.
- Managed day-to-day FOH operations to drive quality, standards and meet guest expectations.
Administrator
Texas Roadhouse
08.2023 - Current
- Restocked supplies and placed purchase orders to maintain stock levels.
- Assisted in preparation and processing of payroll.
- Records new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinates communications, accounts payable processing, invoicing, and other administrative functions.
Administrative Assistant
NAB Investigations
08.2023 - Current
- Managed filing system, entered data and organized all daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail and emails for quicker response to client inquiries.
Key Manager
Texas Roadhouse
04.2015 - 10.2017
- Listened to and addressed customer concerns using creative problem-solving.
- Developed professional relationships to improve guest relations.
- Directed employees to create displays, upsell featured items during a shift.
- Assisted Service Manager with scheduling, interviewing and other administrative tasks associated with successfully running the restaurant
- Completed store opening and closing procedures.
Bartender, Server, Trainer, Host
Texas Roadhouse
04.2013 - 10.2017
- Took call-a heads and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Created warm relationships with my regular guests.
- Worked with POS system to place orders.
- Followed alcohol awareness procedures.
- Kept bar presentable and well-stocked to meet guest needs.
- Mentored and trained new hires, resulting in stronger staff development.
- Taught all new team members correct procedures for all areas of operations.
Education
Some College (No Degree) -
Saint Cloud Technical College
Saint Cloud, MNAssociate of Science - Human Resources
Anoka-Ramsey Community College
Minneapolis, MN12.2024
High School Diploma -
Sartell High School
Sartell, MN06.2013
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Turnover Minimization
- Time Management
- New Employee Hiring
- Weekly Inventory
- Staff Supervision
- Policy and Procedure Enforcement
- P&L Oversight
- Leadership
Accomplishments
2019 Service Manager of the Year Nominee
2021-Service Manager of the Year Nominee
2021-Service Manager of the Year Winner
Timeline
Administrator
Texas Roadhouse
08.2023 - Current
Administrative Assistant
NAB Investigations
08.2023 - Current
Senior Service Manager
Texas Roadhouse
10.2017 - Current
Key Manager
Texas Roadhouse
04.2015 - 10.2017
Bartender, Server, Trainer, Host
Texas Roadhouse
04.2013 - 10.2017
Some College (No Degree) -
Saint Cloud Technical College
Associate of Science - Human Resources
Anoka-Ramsey Community College
High School Diploma -
Sartell High School
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