Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebekah Gage

Slidell,LA

Summary

Experienced pharmacy team member with a strong proficiency in assisting pharmacists in prescription preparation and meeting customer needs. Safety is a top priority, and well-organized in coordinating with insurance providers, prescribers, and individuals to address any issues. Skilled in building relationships and multitasking efficiently for every task.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens Boots Alliance
04.2023 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Reduced medication errors through consistent attention to detail and adherence to established protocols.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Dining Room Supervisor

Trezevant Manor
12.2021 - 02.2023
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
  • Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
  • Ensured a positive dining experience for guests with special dietary needs or allergies through careful communication between front-of-house staff and kitchen teams.
  • Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Medication Adherence Technician

AdhereHealth
08.2021 - 11.2021
  • Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
  • Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
  • Contributed to a positive patient experience by addressing questions and concerns about medications in a compassionate manner.
  • Recognized for outstanding attention to detail, ensuring accuracy and completeness of medication lists while minimizing discrepancies between different sources of information.
  • Promoted patient adherence to medication regimens by providing clear instructions on dosage, frequency, side effects, and potential interactions.
  • Educated patients on important aspects of their medications such as administration techniques or storage considerations while reinforcing adherence to therapy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Assistant Activities Coordinator

The Village at Germantown
06.2021 - 11.2021
  • Collaborated with other staff members to create a welcoming, inclusive environment for all participants.
  • Promoted and communicated upcoming activities to residents, families and associates.
  • Enhanced participant engagement by organizing and leading diverse recreational activities.
  • Ensured compliance with safety guidelines during all activities to minimize risk of injury or accidents.
  • Prepared event materials, staged spaces and coordinated activities with other departments.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.

Retail Keyholder

JOANN Fabrics and Crafts
01.2018 - 11.2019


  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Rearranged racks and shelving based on seasonal planograms.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
  • Opened and closed store at proper times for reliable services.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Managed the store during the absence of Manager and Assistance Store Manager, maintaining smooth daily operations and meeting sales goals.

GIS Routing Specialist

Promiles
09.2016 - 09.2017
  • Updated road outages in 3 different states routing software used to provide trucks that needed state
    permits to travel (i.e. oversized, overweight).
    ● Provided live alerts from the state and updated the software within a given time frame.
    ● Responsible for doing bi-yearly map reviews and checked for updates, toll rates, and locations.
    ● Researched and called different smaller municipalities looking for load limits/size restrictions that might not be on the maps.
  • Consistently met project deadlines through efficient time management and prioritization of tasks.
  • Reduced errors in GIS datasets by proactively identifying discrepancies during data collection and analysis stages.
  • Managed GIS databases and modified parameters for different needs.

Lead Certified Pharmacy Technician

CVS Pharmacy
05.2015 - 08.2016


  • Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
  • Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
  • Supervised 3 to 5 pharmacy technicians and coordinated day-to-day assignments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Bachelor of Science - Interdisciplinary Studies

University of Alabama
Tuscaloosa, AL
08.2014

Skills

  • Immunization Administration
  • Problem-solving skills
  • Medication Dispensing
  • Maintaining records
  • HIPAA Compliance
  • Workflow Optimization
  • Drug Inventory Control
  • Medication Therapy Management
  • HIPAA Regulations

Certification

  • PTCB Certified Pharmacy Technician - expires 09/2025
  • LA Board of Health Licensed Certified Pharmacy Technician - expires 06/2025
  • TN Board of Health Licensed Pharmacy Technician - expires 03/2025
  • NPTA Hazardous Drug Management Certification - 12/2021 does not expire
  • ServSafe Food Protection Manager Certification - expires 09/2027

Timeline

Certified Pharmacy Technician

Walgreens Boots Alliance
04.2023 - Current

Dining Room Supervisor

Trezevant Manor
12.2021 - 02.2023

Medication Adherence Technician

AdhereHealth
08.2021 - 11.2021

Assistant Activities Coordinator

The Village at Germantown
06.2021 - 11.2021

Retail Keyholder

JOANN Fabrics and Crafts
01.2018 - 11.2019

GIS Routing Specialist

Promiles
09.2016 - 09.2017

Lead Certified Pharmacy Technician

CVS Pharmacy
05.2015 - 08.2016

Bachelor of Science - Interdisciplinary Studies

University of Alabama

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Rebekah Gage