Rikki Widener
Celina,OH
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Offering many years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Proven mentor of new and established pharmacy technicians.
Overview
15
15
years of professional experience
Work History
Certified Pharmacy Technician
Walmart Pharmacy
Celina, Ohio
03.2017 - Current
- Processed prescriptions accurately for diverse customer needs.
- Maintained inventory levels by organizing and restocking pharmaceutical supplies.
- Operated pharmacy software for prescription management and patient records.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Trained new pharmacy technicians on operational procedures and best practices.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Administered vaccines when necessary
Lead Pharmacy Technician
Wal-Mart Pharmacy
Celina, Ohio
10.2020 - 11.2025
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Ordered supplies and restocked shelves when necessary.
- Responsible for completing the schedule.
- Completed the outdates and prepared them to be shipped back.
- Coordinated the schedule for the holidays.
- Administered immunizations when necessary.
- Worked with technicians to develop exceptional customer service skills.
Cashier
Walmart Pharmacy
Celina, Ohio
07.2014 - 03.2017
- Processed customer transactions efficiently at Walmart Pharmacy checkout.
- Assisted customers with prescription inquiries and product information.
- Maintained cleanliness and organization of the pharmacy work area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
Shift Manager
Taco Bell
Van Wert, Ohio
05.2011 - 07.2014
- Ensured that all food products were prepared fresh daily and stored properly.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
High School Diploma -
Parkway High School
Rockford, OH05-2011
Skills
- HIPAA Trained
- Point of sale systems proficiency
- Troubleshooting malfunctioning equipment
- Problem-solving skills
- CPR Certified
- Prescription processing
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Training development
- Customer service
- Pharmacist support
- Resolving customer issues
- Immunization administration
- Supply ordering
Timeline
Lead Pharmacy Technician
Wal-Mart Pharmacy
10.2020 - 11.2025
Certified Pharmacy Technician
Walmart Pharmacy
03.2017 - Current
Cashier
Walmart Pharmacy
07.2014 - 03.2017
Shift Manager
Taco Bell
05.2011 - 07.2014
High School Diploma -
Parkway High School