Antoinette kimple
Show Low,AZ
Summary
Certified Pharmacy Technician with ten years work at a leading national drugstore chain and small community pharmacy. Dedicated, hard-working, reliable, detail-oriented, skilled at filling prescriptions, patient care and data entry. Familiar with medication compounding, pharmaceutical calculations and pharmacy law. Punctual retail sales associate with more than 15 years in the retail industry. Focused on exceeding expectations and building customer loyalty. Areas of expertise include sales, customer relations and inventory management. flexible schedule.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
Show Low, AZ
03.2021 - Current
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Compiled customer demographic, allergy and medical history background.
Certified Pharmacy Technician
Summit Healthcare Regional Medical Center
Show Low, AZ
08.2020 - 02.2021
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions
- Observed confidentiality and safeguarded all patient-related information.
Certified Pharmacy Technician
CVS Health
Show Low, AZ
03.2020 - 08.2020
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Verified and filled over 200 prescriptions per day in a busy retail pharmacy setting.
- Established and updated patient profiles, including lists of medications and insurance details.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Transmitted claims to insurance companies for payment.
Cashier
Walmart
Show Low, AZ
03.2019 - 04.2020
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Received payments for layaway and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Certified Pharmacy Technician
K-Mart Pharmacy
Show Low, AZ
01.2008 - 04.2018
- Proficiently processed and dispensed written, oral and electronic prescriptions.
- Correctly priced and filed prescriptions after filling.
- Maintained proper storage and security conditions for all drugs.
- Strictly maintained customer and patient confidentiality.
- Precisely processed third party prescriptions and managed adjudication review.
- Appropriately resolved customer issues, complaints and questions.
- Communicated with all customers and staff in a pleasant and professional manner.
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
- Followed state and federal record keeping guidelines for legend drugs and controlled substances.
- Verified accuracy and completeness of information on prescription and refill requests.
- Verified patient data and billing information.
- Compiled customer demographic, allergy and medical history background.
- Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Communicated directly with doctors' offices via telephone, fax and email.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Verified patients' identities at pickup to prevent sale of wrong medications.
Sales Associate
K-Mart Retail
Show Low, AZ
10.1997 - 01.2008
- Operated a cash register for cash, check and credit card transactions with 98% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory.
- Cleaned and organized the store including stock rooms, check outs and displays.
- Completed all point point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all costumer relations issues in a gracious manner and in accordance with company policies.
- Used time efficiently when not serving customers.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
High School Diploma -
Herbert Hoover High
San Diego, CA1988
Skills
- Insurance verification
- Drug inventory control
- Proper labeling procedures
- HIPAA trained
- Pharmacy law knowledge
- Retail pharmacy procedure knowledge
- EPS
- PDX
- SupplyLogix
- Exceptional customer service
- Cash register operations
- Inventory management
- Liquor regulations and compliance
- Customer greeting
- Scanner operations
- ID verification
- Customer assistance
- Cash counting machine operations
- Merchandise restocking
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
- In good standing with the Arizona State Board of Pharmacy
Timeline
Certified Pharmacy Technician
CVS Pharmacy
03.2021 - Current
Certified Pharmacy Technician
Summit Healthcare Regional Medical Center
08.2020 - 02.2021
Certified Pharmacy Technician
CVS Health
03.2020 - 08.2020
Cashier
Walmart
03.2019 - 04.2020
Certified Pharmacy Technician
K-Mart Pharmacy
01.2008 - 04.2018
Sales Associate
K-Mart Retail
10.1997 - 01.2008
High School Diploma -
Herbert Hoover High