Rebekah Gerndt
Elkhart
Summary
Adaptable sales apprentice with a proven track record in team collaboration and client relationship building. Focused on problem-solving and enhancing customer experiences to drive operational success.
Overview
5
5
years of professional experience
Work History
Sales Apprentice
Discount Tire
Elkhart, IN
06.2024 - Current
- Assisted in daily sales operations, ensuring customer satisfaction and timely service delivery.
- Collaborated with team members to maintain inventory accuracy and product availability.
- Utilized point-of-sale systems for processing transactions and managing customer data efficiently.
- Engaged customers by providing product knowledge and addressing inquiries effectively.
- Installed Tires, Wipers, TPMS systems, and Lugnuts
Barista
Starbucks, Barista
Mishawaka, IN
11.2023 - 05.2024
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to promote efficiency and safety.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Engaged with customers to foster a welcoming atmosphere and enhance their experience.
Lead Barista/ Host/ Dishwasher/Food Preparation Worker
South Bend Chocolate
South Bend, IN
12.2022 - 11.2023
- Supervised daily coffee operations, ensuring quality and consistency in beverage preparation.
- Trained and mentored new baristas on proper brewing techniques and customer service standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels
- Would Sit people at their tables and communicate to the waitresses
- Would also wash dishes as they were brought
- Would help get food ready for open
Barista/Cashier
SpartanNash
Mishawaka, IN
03.2022 - 11.2022
- Prepared and served a variety of coffee beverages with attention to quality and customer preferences.
- Operated espresso machines and grinders, ensuring consistent beverage quality and flavor profiles.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and equipment usage.
- Enhanced customer experience by providing knowledgeable recommendations on menu items.
- Implemented efficient workflow processes to reduce wait times during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative
Potawatomi Zoo
South Bend, IN
02.2021 - 03.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated visitors on zoo exhibits and animals, enhancing guest experiences.
- Collaborated with team members to streamline ticketing processes, improving overall operational flow.
- Managed customer feedback, implementing suggestions to enhance service quality and visitor satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Automotive
Ivy Tech Comunity College
South Bend, INHigh School Diploma -
Clay High School
South Bend, IN06-2020
Skills
- Client relationship building
- Problem-solving
- Listening skills
- Problem-solving abilities
- Multitasking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Sales presentations
- Objection handling
Coaches Award
I got it in middle school on our fall sports banquet for Soccer as my coach said "If I told the team to run into a brick wall this person would do it without hesitation."
Languages
German
Elementary
Timeline
Sales Apprentice
Discount Tire
06.2024 - Current
Barista
Starbucks, Barista
11.2023 - 05.2024
Lead Barista/ Host/ Dishwasher/Food Preparation Worker
South Bend Chocolate
12.2022 - 11.2023
Barista/Cashier
SpartanNash
03.2022 - 11.2022
Customer Service Representative
Potawatomi Zoo
02.2021 - 03.2022
No Degree - Automotive
Ivy Tech Comunity College
High School Diploma -
Clay High School