Rebekah Godfrey
Store Manager
Magnolia,TX
Summary
Customer-oriented Store Manager offering over 12 years of experience in retail operations at Dollar Tree, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Dollar Tree Store Manager
Dollar Tree Corporation
11.2012 - Current
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma -
Rockdale High School
Rockdale, TX05.2012
Skills
- Employee training
- Reliable
- Sales professional
- Root cause analysis
- Team-oriented
- Store opening and closing procedures
- Employee supervision and motivation
- Staff training and development
- Employee development
- Cross-functional team management
- Supervision and training
- Recruiting and hiring
- Schedule management
- Shift checklists
- Accurate cash handling
- Outstanding communication skills
Accomplishments
I started at Dollar Tree as a seasonal cashier at Christmas time November 2012.
My Store Manager asked me to stay on after the season. She encouraged and mentored me to become a store manager. I worked my way up to Store Manager, and now I have been a Store Manager for 8 years.
I have managed 2 store location for Dollar Tree. The first location I won Top Gun, I increased my store sales percentage higher than any other store in my District.
The second location I took and my current location, I am the MST which is a Store Manager Trainnier. I have been doing this for the last 5 years.
I have also mentored 2 assocates that have become store managers and 5 assocates that were promted to Assistant Manager for other stores.
Timeline
Dollar Tree Store Manager
Dollar Tree Corporation
11.2012 - Current
High School Diploma -
Rockdale High School
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